Multiple Positions – Network Operations Center (NOC) Professionals
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Key skills for this role
About the Role
A confidential organization is seeking experienced NOC professionals across multiple levels (Lead, L3 Specialist, L2 Analyst, L1 Analyst) to support enterprise network operations in a 24x7x365 environment.
Key Skills for This Role
Responsibilities
- NOC Lead: Oversee 24x7x365 Network Operations Center activities and service delivery; Lead, manage, and develop NOC teams across all support levels; Ensure compliance with operational standards, SLAs, KPIs, and service management processes; Develop SOPs, escalation frameworks, operational procedures, and governance controls; Act as the primary point of contact for major incidents, executive escalations, audits, and operational reviews
- L3 Senior Network Specialist: Lead technical resolution efforts for Priority 1 and Priority 2 incidents involving complex network environments; Perform deep root cause investigations and develop permanent corrective actions; Design, review, and optimize enterprise network architectures for performance, security, scalability, and resiliency; Provide expert level support for complex network infrastructure issues; Mentor L1 and L2 teams
- L2 NOC Analyst: Manage and resolve incidents escalated from L1 support teams; Perform advanced troubleshooting of routing, switching, firewall policies, VPN connectivity, and network performance issues; Investigate device misconfigurations and recurring service disruptions; Conduct Root Cause Analysis (RCA) and update technical documentation; Provide technical guidance to L1 analysts
- L1 NOC Analyst: Monitor network events through dashboards, monitoring tools, and alerting systems; Acknowledge alerts and incidents within defined SLA timelines; Perform first level diagnostics for link failures, device unreachability, interface errors, and high utilization alerts; Log, categorize, track, and update incidents accurately within the ticketing system; Escalate incidents to L2 support teams based on impact, severity, and escalation guidelines
Requirements
- NOC Lead: Bachelor's or Master's Degree in Network Engineering, Telecommunications, Information Technology, or related field; CCNP certification required; ITIL Foundation certification required; PMP preferred; Minimum 10 years of experience in Network Operations; Minimum 3 years of leadership or managerial experience within a NOC environment
- L3 Senior Network Specialist: Bachelor's or Master's Degree in Network Engineering, Telecommunications, or related field; CCIE, JNCIP, or equivalent expert level certification required; Minimum 8 years of experience supporting complex, high availability network environments
- L2 NOC Analyst: Bachelor's Degree in Networking, Telecommunications, Information Technology, or a related field; CCNA certification required; CCNP preferred; ITIL Foundation preferred; 3–5 years of experience in Network Administration, Operations, or Support environments
- L1 NOC Analyst: Bachelor's Degree in IT Networking, Computer Science, Information Technology, or a related field; Cisco CCNA and/or CompTIA Network+ certification required; 2–3 years of experience in Network Monitoring or NOC environments
Full Job Posting
Overview
- We are seeking experienced Network Operations Center (NOC) professionals across multiple levels to support and manage enterprise network operations.
- These positions play a critical role in ensuring network availability, service continuity, incident management, infrastructure optimization, and operational excellence within a 24x7x365 environment.
NOC Lead Responsibilities
- Oversee 24x7x365 Network Operations Center activities and service delivery.
- Lead, manage, and develop NOC teams across all support levels.
- Ensure compliance with operational standards, SLAs, KPIs, and service management processes.
- Develop SOPs, escalation frameworks, operational procedures, and governance controls.
- Act as the primary point of contact for major incidents, executive escalations, audits, and operational reviews.
- Review incident trends, service performance metrics, and operational risks.
- Drive service improvement initiatives and operational excellence programs.
- Manage workforce planning, shift scheduling, capacity planning, and resource allocation.
- Lead team performance management, coaching, training, and succession planning activities.
- Coordinate with stakeholders, vendors, service providers, and internal business units.
- Prepare executive dashboards, KPI reports, operational reviews, and monthly service reports.
- Ensure alignment between NOC operations, business objectives, and customer expectations.
L3 Senior Network Specialist Responsibilities
- Lead technical resolution efforts for Priority 1 and Priority 2 incidents involving complex network environments.
- Perform deep root cause investigations and develop permanent corrective actions.
- Design, review, and optimize enterprise network architectures for performance, security, scalability, and resiliency.
- Review routing topologies, switching configurations, firewall policies, VPN architectures, and interface performance.
- Provide expert level support for complex network infrastructure issues.
- Evaluate and recommend network improvements, technology upgrades, and operational enhancements.
- Support disaster recovery (DR) strategy development, execution, and readiness testing.
- Collaborate with project teams on network transformation and infrastructure modernization initiatives.
- Mentor L1 and L2 teams through technical coaching and knowledge sharing sessions.
- Establish technical standards, best practices, and operational governance for network services.
L2 NOC Analyst Responsibilities
- Manage and resolve incidents escalated from L1 support teams.
- Perform advanced troubleshooting of routing, switching, firewall policies, VPN connectivity, and network performance issues.
- Investigate device misconfigurations and recurring service disruptions.
- Analyze network events, logs, and performance metrics to identify root causes.
- Collaborate with Infrastructure and Security teams for configuration backups, firmware upgrades, maintenance activities, and planned outages.
- Validate incident resolution and ensure service restoration before closure.
- Conduct Root Cause Analysis (RCA) and update technical documentation and knowledge bases.
- Fine tune monitoring thresholds and recommend monitoring improvements.
- Support problem management initiatives and recurring incident reduction programs.
- Provide technical guidance and knowledge sharing to L1 analysts.
L1 NOC Analyst Responsibilities
- Monitor network events through dashboards, monitoring tools, and alerting systems.
- Acknowledge alerts and incidents within defined SLA timelines.
- Perform first level diagnostics for link failures, device unreachability, interface errors, and high utilization alerts.
- Conduct basic connectivity checks and verify service availability.
- Log, categorize, track, and update incidents accurately within the ticketing system.
- Follow standard operating procedures (SOPs), triage workflows, and incident management processes.
- Escalate incidents to L2 support teams based on impact, severity, and escalation guidelines.
- Maintain shift handover reports, operational logs, and incident documentation.
- Coordinate with internal teams for timely updates and service restoration activities.
- Ensure all operational activities are documented according to established standards.
Qualifications & Experience
- NOC Lead: Bachelor's or Master's Degree in Network Engineering, Telecommunications, Information Technology, or related field; CCNP certification required; ITIL Foundation certification required; PMP certification preferred; Minimum 10 years of experience in Network Operations; Minimum 3 years of lea
- L3 Senior Network Specialist: Bachelor's or Master's Degree in Network Engineering, Telecommunications, or related field; CCIE, JNCIP, or equivalent expert level certification required; Minimum 8 years of experience supporting complex, high availability network environments.
- L2 NOC Analyst: Bachelor's Degree in Networking, Telecommunications, Information Technology, or a related field; CCNA certification required; CCNP preferred; ITIL Foundation certification preferred; 3–5 years of experience in Network Administration, Operations, or Support environments.
- L1 NOC Analyst: Bachelor's Degree in IT Networking, Computer Science, Information Technology, or a related field; Cisco CCNA and/or CompTIA Network+ certification required; 2–3 years of experience in Network Monitoring or NOC environments.
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