Multi Property Senior Sales Manager
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Multi Property Senior Sales Manager to proactively solicit and manage large group/catering opportunities across properties. The role involves driving revenue, building customer relationships, and upselling.
Key Skills for This Role
Responsibilities
- Proactively solicit and manage large group/catering opportunities
- Achieve personal and team revenue goals
- Upsell each business opportunity to maximize revenue
- Build and strengthen relationships with existing and new customers
- Conduct site inspections and create contracts
Requirements
- High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Full Job Posting
Job Summary
- Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.
- Manages group/catering opportunities not handled by an Event Booking Center (EBC).
- Actively up sells each business opportunity to maximize revenue opportunity.
- Achieves personal and team related revenue goals.
- Responsible for driving customer/guest loyalty by delivering service excellence.
Candidate Profile Education and Experience
- High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Core Work Activities Understanding Market Opportunities & Driving Revenue
- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Responds to incoming group/catering opportunities for the property.
- Identifies, qualifies and solicits new group/catering business to achieve revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales revenue.
- Develops effective group/catering sales plans and actions.
- Designs, develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
- Understands the overall market competitors’ strengths and weaknesses, economic trends, supply and demand etc.
- Closes the best opportunities for each property based on market conditions.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Develops relationships within community to strengthen and expand customer base.
- Supports brand’s Service and Relationship Strategy, driving customer loyalty.
- Provides excellent customer service in order to grow share of the account.
- Executes brand’s Customer Service Standards and property’s Brand Standards.
Building Successful Relationships
- Works collaboratively with off property sales channels to ensure sales efforts are coordinated.
- Manages and develops relationships with key internal and external stakeholders.
- Uses sales resources and administrative/support staff.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
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