Mining Product Support Sales Representative - Blackwater Gold
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Key skills for this role
Role Overview
• Aftermarket sales through solution based selling is the primary function
• Collaboration and coordination within Finning and Caterpillar's support teams
• Opportunity qualification in pursuit of an exceptional customer experience
• Trend monitoring, analysis, quality reporting, troubleshooting, resolution of equipment and related products issues with Finning’s supplier partners
• Leading aftermarket new product introduction initiatives
• Responsible for SWIP approvals and first level problem resolution
• Prepare accurate and timely equipment and service forecasts, including component forecasting, pricing, estimates and intelligence, call reports, and customer information
• Opportunity development through the use of customer resource management tools
• Develop and maintain long-term strategic relationships with the major customer accounts
• Achieve targets for sales, profitability, growth, market share and quotas
• Mentor and lead Product Supports Sales Representatives and Wear Product Specialists
• Represent the Company in a professional and ethical manner
Key Skills for This Role
Full Job Posting
Job Description:
Aftermarket sales through solution based selling is the primary function
Collaboration and coordination within Finning and Caterpillar's support teams
Opportunity qualification in pursuit of an exceptional customer experience
Trend monitoring, analysis, quality reporting, troubleshooting, resolution of equipment and related products issues with Finning’s supplier partners
Leading aftermarket new product introduction initiatives
Responsible for SWIP approvals and first level problem resolution
Prepare accurate and timely equipment and service forecasts, including component forecasting, pricing, estimates and intelligence, call reports, and customer information
Opportunity development through the use of customer resource management tools
Develop and maintain long-term strategic relationships with the major customer accounts
Achieve targets for sales, profitability, growth, market share and quotas
Mentor and lead Product Supports Sales Representatives and Wear Product Specialists
Represent the Company in a professional and ethical manner
Qualifications and Experience
- 5+ years sales experience managing whole accounts
- Automotive or heavy equipment experience or proven sound mechanical knowledge
- Excellent communication and persuasion skills
- Strong parts and service background
- Business acumen and understanding of support systems, credit and financing
- Mechanical knowledge and understanding of equipment systems
- Understanding Finning Systems: CTS, PTOS, DBS, Costwatcher, Warranty, SIS preferred
- Understands and adheres to safety procedures
- Proficient in MS office package
- At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
World's largest Caterpillar equipment dealer and services provider.
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