Mentorship Manager
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Key skills for this role
Role Overview
The Mentorship Manager owns the Student Guidance function, including the advisor network, supervisors, student assignment and follow-up, performance standards, and monthly advisor compensation.
The role is operational and data-driven, with guidance metrics serving as the primary management tool.
Key Skills for This Role
Full Job Posting
About Noon
Noon Academy is an education technology platform serving students and teachers across the Middle East.
The company combines social, group-based learning, AI, peer-to-peer learning, and physical learning spaces.
Workplace
- The role is full-time and Riyadh-based.
- The posting identifies the role as office-based in Riyadh.
About the Role
The Mentorship Manager owns the Student Guidance function, including the advisor network, supervisors, student assignment and follow-up, performance standards, and monthly advisor compensation.
The role is operational and data-driven, with guidance metrics serving as the primary management tool.
Advisor Network and Leadership
- Build, lead, and develop a distributed network of full-time and part-time Student Advisors and supervisors.
- Manage recruitment, onboarding, training, succession planning, supervisory spans, and network sizing.
Guidance Quality and Performance
- Define measurable standards for student coverage, initial-contact speed, follow-up continuity, and student learning activity.
- Manage advisor and supervisor performance evaluations and make decisions based on performance data.
Student Assignment and Activation
- Own the student journey from partner-list receipt through assignment and active learning.
- Define assignment rules, ensure coverage, maintain initial-contact standards, and re-engage inactive students.
- Apply each program's definition and standard for an activated student.
Compensation and Reporting
- Manage the monthly Student Advisor compensation cycle with Finance.
- Design outcome-linked incentives and manage cost per activated student.
- Prepare leadership reports and provide Student Guidance content for partner reports and review meetings.
Systems and Tools
- Own the Student Guidance platform and operating procedures.
- Identify operational and technology needs, collaborate with Product and Data teams, and build customized operational tools when needed.
Qualifications and Experience
- At least 10 years of operations, program management, or field team management experience, including direct leadership of distributed or multi-site teams.
- Experience establishing performance standards, measuring team performance, and explaining operational metrics.
- Advanced spreadsheet skills and proficiency working with raw operational data are required.
- Proficiency with AI tools and daily use of them to build customized operational tools are required.
- Experience leading teams with full-time and part-time employees is required.
- Familiarity with Saudi nonprofit, education, or social development is required.
- Native Arabic is required; professional English proficiency is preferred.
- A bachelor's degree in a relevant field is required.
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