Mental Health Support Worker

Health & Safety

Communication and Reporting

Team Participation

WORKING CONDITIONS

Education, Qualifications and Certifications

• Completion of high school is required.
• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, and/or Mental Health & Addictions is a strong asset
• CPR First Aid (C).
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Current Drivers license and driving abstract would be an asset.
• Completion of Applied Suicide Intervention Skills Training (ASIST).
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• A minimum of 11 months of prior related experience in a residential setting working with marginalized clientele with a strong focus on mental health support.
• Experience working within the field of Mental Health and Addictions is preferred.
• Demonstrated understanding of the Behaviour Based Model.
• Understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Demonstrated experience with Microsoft Office, internet, and keyboarding.

Skills and Capabilities

• Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Strong listening, written, and verbal communication skills – clear and simple to understand.
• Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and coaching.
• Attention to detail, problem solving, and analytical skills.
• Patience and ability to deescalate situations.
• Ability to coach and provide constructive feedback.
• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and motivational skills.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative, be reliable, and operate in an environment of accountability.
• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
• Ability to demonstrate understanding of and empathy toward cultural differences.
• This is a Casual on-call position with variable shifts.

Compensation

• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
• The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.