Memberships Specialist

Overview

• Support and oversee planning, coordination, and implementation of strategic initiatives and projects related to Memberships department
• Develop, manage, and grow relationships with general members and high net worth individuals
• Create personalized membership experiences
• Coordinate exclusive events
• Implement strategies to increase engagement and retention among affluent supporters
• Drive and coordinate multiple aspects of several projects in a fast-paced and evolving work environment
• Communicate issues and risks and come up with solutions
• Develop and maintain strong, personalized relationships with members from their tiers of focus
• Act as primary point of contact for high-level members responding promptly to inquiries, requests, and feedback
• Collaborate with museum leadership and external partners to identify and connect with potential members
• Design and implement customized membership programs, benefits, and experiences such as private tours, exclusive previews, and bespoke events
• Monitor and evaluate impact of membership programs and make data-driven recommendations
• Collaborate with development team to align tier-specific engagement with broader membership goals
• Plan and execute exclusive events for different tiers ensuring quality and personalized experiences
• Coordinate event logistics including vendor selection, invitations, venue setup and guest lists
• Partner with events and marketing teams to promote events and increase attendance
• Work with development and communications teams to create customized stewardship plans
• Identify deeper involvement opportunities like patron programs, board memberships, philanthropic initiatives
• Support preparation of annual giving reports and impact summaries for HNWI and Institutional members
• Collaborate with Communications Specialist to create digital and print marketing materials tailored for member tiers
• Collaborate on social media and public relations strategies to highlight member initiatives and events
• Provide inputs for development and improvement of digital platforms including CRM, company website membership section, and membership app
• Maintain accurate records of member interactions, event attendance, and program impact in CRM system
• Analyze membership data to identify trends and insights to enhance engagement
• Generate regular reports on membership metrics to guide department strategies and assess program success
• Perform any other tasks assigned by the department head