Member Relations
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Key skills for this role
About the Role
The Arts Club Dubai is seeking a Member Relations professional to provide hands-on support to the Membership Department and handle front-facing member communication and events. Requires experience in private members clubs, concierge services, or high-end hospitality.
Key Skills for This Role
Responsibilities
- First point of contact with members at entrance, assisting with dress code, guestlist, and member issues on arrival
- Full knowledge of front of house CRM and check in processes to support front desk team
- Full knowledge of membership CRM, ability for reporting, check in and trend analysis
- Build working relationships with members and guests to give a flawless member experience
- Members engagement, tours of the club with new members and international members
- Participate in monthly planning of new members activations
- Monitor daily bookings to ensure special requests are managed accordingly
- Attend restaurant briefings
- Support with member events throughout the club
- Follow up with member issues according to club's reports
- Handle members' feedback and complaints, share information with relevant team and recover by adding notes for future visits
- Answer membership questions on the floor and be available to be introduced to members' guests
Requirements
- Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high end F&B environments
- Desired experience within art institutions, cultural organizations
- Minimum 2 years experience in same or similar role
- Excellent level of English, written and spoken
- Good knowledge of Microsoft Office and Content Management System applications
- Strong organisational and time management skills with a high degree of flexibility
- Demonstrate integrity and maintain high level of confidentiality
- Reliable and effective team player with positive mindset
- Flexible, 'can do' attitude
Full Job Posting
About Us
- The Arts Club Dubai is located in the heart of the DIFC, set over four floors and totaling 65,000 square feet.
- It is the first international outpost of the celebrated private members’ club established in 1863 in Mayfair, London.
- The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance.
What Will You Do
- First point of contact with members at our entrance, assisting with dress code, members guestlist and member issues on arrival.
- Full knowledge of our front of house CRM and check in processes in order to support and assist the front desk team when needed.
- Full knowledge of our membership CRM, ability for reporting, check in and trend analysis.
- Build working relationships with our members and guests throughout the club to give a flawless & professional member experience.
- Members engagement, tours of the club with new members and international members.
- Participate in monthly planning of new members activations.
- Monitor daily bookings so you can ensure all special requests are managed accordingly.
- Attend restaurant briefings.
- Support with member events throughout the club.
- Follow up with member issues according to club’s reports.
- Handle members’ feedback and complaints, share information with relevant team and recover by adding specific notes for future visits.
- Answer membership questions on the floor and being available to be introduced to members’ guests.
What We Are Looking For
- Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high end F&B environments.
- Desired experience within art institutions, cultural organizations.
- Minimum 2 years’ experience in same or similar role
- Excellent level of English, written and spoken
- Good knowledge of Microsoft Office and Content Management System applications.
- Have strong organisational and time management skills with a high degree of flexibility.
- Demonstrate integrity in all dealings and maintain high level of confidentiality.
- Reliable and effective team player, with a positive mindset.
- Flexible, ‘can do’ attitude
Benefits
- The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.
Schedule
- The working hours are Tuesday Saturday, afternoon and evening shift.
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