Head Waiter/Waitress
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Key skills for this role
About the Role
The Arts Club Dubai is looking for a Head Waiter/Waitress to lead service in a luxury private members' club. Responsibilities include taking orders, delivering food, coaching team members, and handling guest requests.
Key Skills for This Role
Responsibilities
- Take orders and deliver food dishes following department Standard Operating Procedures
- Promote sales and build good relationships with members and guests, ensuring a positive guest experience by obtaining direct feedback
- Provide coaching and motivation to team members during service, ensuring all guests receive the best possible level of service
- Handle requests, enquiries and complaints in a professional and courteous manner
- Liaise with the kitchen regarding all food related issues, and with reception team on guest related information, preferences and return time
- Ensure that all crockery, cutlery and other equipment for service are prepared and available
- Ensure that the outlet is clean and presentable throughout opening times
- Monitor the daily checklist and ensure all opening and closing duties are completed
Requirements
- Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
- Excellent level of English, written and spoken
- Knowledge of Food and Beverage applications
- Strong organisational and time management skills with a high degree of flexibility
- Excellent team management, communication and listening skills
- Demonstrate integrity in all dealings and maintain high level of confidentiality
- Ability to work long shifts and stand for extended periods
Full Job Posting
About Us
- The Arts Club Dubai is located in the heart of the DIFC, set over four floors and totaling 65,000 square feet in ICD Brookfield Place.
- It is the first international outpost of the historical private members’ club established in 1863 in Mayfair, London.
- The Club provides a home away from home with quality, service and attention to detail.
What Will You Do
- Take orders and deliver food dishes following department Standard Operating Procedures.
- Promote sales and build good relationships with members and guests, ensuring a positive guest experience by obtaining direct feedback.
- Provide coaching and motivation to team members during service, ensuring all guests receive the best possible level of service.
- Handle requests, enquiries and complaints in a professional and courteous manner.
- Liaise with the kitchen regarding all food related issues, and with reception team on guest related information, preferences and return time.
- Ensure that all crockery, cutlery and other equipment for service are prepared and available.
- Ensure that the outlet is clean and presentable throughout opening times.
- Monitor the daily checklist and ensure all opening and closing duties are completed.
What We Are Looking For
- Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant.
- Excellent level of English, written and spoken.
- Knowledge of Food and Beverage applications.
- Strong organisational and time management skills with a high degree of flexibility.
- Excellent team management, communication and listening skills.
- Demonstrate integrity in all dealings and maintain high level of confidentiality.
- Ability to work long shifts and stand for extended periods.
The Benefits
- The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.
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