Member Relations
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Key skills for this role
About the Role
The Arts Club Dubai is seeking a Member Relations professional to provide hands-on support to the Membership Department and handle front-facing member communication and events.
Key Skills for This Role
Responsibilities
- First point of contact with members at entrance, assisting with dress code, guestlist, and member issues on arrival
- Full knowledge of front of house CRM and check in processes to support front desk team
- Full knowledge of membership CRM for reporting, check in, and trend analysis
- Build working relationships with members and guests to give a flawless member experience
- Member engagement, tours of the club with new and international members
- Participate in monthly planning of new member activations
- Monitor daily bookings to ensure special requests are managed
- Attend restaurant briefings
- Support with member events throughout the club
- Follow up on member issues according to club reports
- Handle member feedback and complaints, share information with relevant team, and recover by adding notes for future visits
- Answer membership questions on the floor and be available to be introduced to members’ guests
Requirements
- Experience in private members club, concierge services, guest relations, five star hotels, VIP services, or high end F&B environments
- Minimum 2 years’ experience in same or similar role
- Excellent level of English, written and spoken
- Good knowledge of Microsoft Office and Content Management System applications
- Strong organisational and time management skills with a high degree of flexibility
- Demonstrate integrity and maintain high level of confidentiality
- Reliable and effective team player with a positive mindset
- Flexible, 'can do' attitude
Full Job Posting
About Us
- The Arts Club Dubai is located in the heart of the DIFC, set over four floors in the ICD Brookfield Place development designed by Foster + Partners.
- It is the first international outpost of the celebrated private members’ club established in 1863 in Mayfair, London.
- The Member Relations Role provides hands on support to the Membership Department and front facing member communication and events.
What Will You Do
- Working hours are Tuesday Saturday, afternoon and evening shift.
- First point of contact with members at entrance, assisting with dress code, guestlist, and member issues on arrival.
- Full knowledge of front of house CRM and check in processes to support front desk team.
- Full knowledge of membership CRM for reporting, check in, and trend analysis.
- Build working relationships with members and guests for a flawless member experience.
- Member engagement, tours of the club with new and international members.
- Participate in monthly planning of new member activations.
- Monitor daily bookings to ensure special requests are managed.
- Attend restaurant briefings.
- Support with member events throughout the club.
- Follow up on member issues according to club reports.
- Handle member feedback and complaints, share information with relevant team, and recover by adding notes for future visits.
What We Are Looking For
- Experience in private members club, concierge services, guest relations, five star hotels, VIP services, high end F&B environments.
- Desired experience within art institutions, cultural organizations.
- Minimum 2 years’ experience in same or similar role.
- Excellent level of English, written and spoken.
- Good knowledge of Microsoft Office and Content Management System applications.
- Strong organisational and time management skills with a high degree of flexibility.
- Demonstrate integrity in all dealings and maintain high level of confidentiality.
- Reliable and effective team player, with a positive mindset.
- Flexible, ‘can do’ attitude.
The Benefits
- The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.
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