Member Relations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Responsible for member engagement, support with events, and effective communication, requiring experience in guest relations and strong organizational skills.
Key Skills for This Role
Responsibilities
- Serve as first point of contact with members at the entrance, assisting with dress code, guestlist, and member issues
- Maintain full knowledge of front of house CRM and check in processes
- Build working relationships with members and guests to ensure a flawless experience
- Conduct tours of the club with new and international members
- Participate in monthly planning of new member activations
- Handle member feedback and complaints, share information with relevant team
Requirements
- Experience in private members club, concierge services, guest relations, five star hotels, VIP services, or high end F&B environments
- Minimum 2 years experience in same or similar role
- Excellent level of English, written and spoken
- Good knowledge of Microsoft Office and Content Management System applications
- Strong organisational and time management skills
- Flexible, can do attitude
Full Job Posting
What Will You Do
- The working hours are Tuesday Saturday, afternoon and evening shift.
- First point of contact with members at our entrance, assisting with dress code, members guestlist and member issues on arrival.
- Full knowledge of our front of house CRM and check in processes in order to support and assist the front desk team when needed.
- Full knowledge of our membership CRM, ability for reporting, check in and trend analysis.
- Build working relationships with our members and guests throughout the club to give a flawless & professional member experience.
- Members engagement, tours of the club with new members and international members.
- Participate in monthly planning of new members activations.
- Monitor daily bookings so you can ensure all special requests are managed accordingly.
- Attend restaurant briefings.
- Support with member events throughout the club.
- Follow up with member issues according to club s reports.
- Handle members feedback and complaints, share information with relevant team and recover by adding specific notes for future visits.
What We Are Looking For
- Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high end F&B environments.
- Desired experience within art institutions, cultural organizations.
- Minimum 2 years experience in same or similar role
- Excellent level of English, written and spoken
- Good knowledge of Microsoft Office and Content Management System applications.
- Have strong organisational and time management skills with a high degree of flexibility.
- Demonstrate integrity in all dealings and maintain high level of confidentiality.
- Reliable and effective team player, with a positive mindset.
- Flexible, can do attitude
The Benefits
- The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Arts Club Dubai
Sommelier
Dubai, UAE
The Arts Club Dubai seeks a Sommelier to ensure smooth wine and sake service, assist members with selections, maintain stock and glassware, and uphold high standards. The role requires expertise in wine and sake, salesma
Waiter/Waitress
Dubai, UAE
The Arts Club Dubai is seeking an experienced Waiter/Waitress to provide exceptional service in a luxury private members' club. The role involves taking orders, serving food and beverages, upselling, and ensuring a posit
Waiter/Waitress
Dubai, UAE
The Arts Club Dubai is seeking an experienced Waiter/Waitress to run a station, take orders, and provide exceptional service in a luxury private members' club. The ideal candidate has at least 2 years of experience in a
Floor Manager
, UAE
The Arts Club Dubai is seeking a Floor Manager to oversee daily restaurant floor operations, ensuring exceptional service standards. The role involves managing the front-of-house team, coordinating with the kitchen, and
Sommelier Supervisor
Dubai, UAE
The Arts Club Dubai is seeking a Sommelier Supervisor to support the Head and Assistant Head Sommelier in delivering an exceptional wine experience for members and guests. The role involves supervising daily wine service
Head Bartender
Dubai, UAE
The Arts Club Dubai is looking for a Head Bartender to supervise daily bar operations, create cocktails, and lead the bar team in a luxury private members' club. The role involves ensuring smooth service, maintaining sta
Head Waiter/Waitress
Dubai, UAE
The Arts Club Dubai is looking for a Head Waiter/Waitress to lead service in a luxury private members' club. Responsibilities include taking orders, delivering food, coaching team members, and handling guest requests. Re
Captain / Chef de Rang
Dubai, UAE
The Arts Club Dubai is seeking a Chef de Rang to direct and support the seamless running of the outlet by providing highly efficient service. The role requires 2-3 years experience in a similar role in luxury hotels or f
Sommelier
Dubai, UAE
Waiter/Waitress
Dubai, UAE
Waiter/Waitress
Dubai, UAE
Floor Manager
, UAE
Sommelier Supervisor
Dubai, UAE
Head Bartender
Dubai, UAE
Head Waiter/Waitress
Dubai, UAE
Captain / Chef de Rang
Dubai, UAE