Medical Receptionist
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Key skills for this role
About the Role
Eternell Clinic in Dubai seeks a professional Receptionist with experience in dermatology or aesthetics clinics. The role involves managing appointments, patient flow, payments, and enquiries.
Key Skills for This Role
Responsibilities
- Welcome patients and visitors in a professional, friendly, and courteous manner
- Manage patient appointments, confirmations, rescheduling, cancellations, and follow ups
- Respond promptly to telephone calls, WhatsApp messages, emails, and social media enquiries
- Provide accurate information about dermatology and aesthetic treatments, packages, pricing, and clinic policies
- Coordinate patient flow with dermatologists, aesthetic doctors, nurses, therapists, and other clinic staff
- Register new patients and maintain accurate, confidential patient records
- Process payments, issue receipts, and support daily cash and card reconciliation
- Follow up with leads and enquiries to support appointment conversions and clinic sales targets
- Inform patients about relevant treatments, promotions, packages, and membership options without providing medical advice
- Handle patient concerns and complaints professionally and escalate matters when necessary
- Maintain a clean, organised, and presentable reception and waiting area
- Ensure compliance with clinic procedures, patient confidentiality requirements, and applicable healthcare regulations
Requirements
- Previous receptionist or front desk experience in a dermatology, aesthetics, cosmetic, laser, plastic surgery, or medical clinic is mandatory
- Good understanding of aesthetic and dermatology services
- Excellent verbal and written communication skills
- Strong customer service and patient handling skills
- Professional appearance, grooming, and telephone etiquette
- Ability to manage multiple appointments, enquiries, and priorities in a busy clinic environment
- Comfortable using clinic management systems, appointment booking software, email, Microsoft Office, and WhatsApp Business
- Strong attention to detail, organisation, and confidentiality
- Sales oriented mindset with ability to convert enquiries into confirmed appointments
- Ability to work flexible shifts, including evenings, weekends, and public holidays
Full Job Posting
Role Overview
- Eternell Clinic is seeking a professional, well presented, and customer focused Receptionist with previous experience in a dermatology, aesthetics, cosmetic, or medical clinic.
- The Receptionist will be the first point of contact for patients and will be responsible for delivering an excellent patient experience.
Key Responsibilities
- Welcome patients and visitors in a professional, friendly, and courteous manner.
- Manage patient appointments, confirmations, rescheduling, cancellations, and follow ups.
- Respond promptly to telephone calls, WhatsApp messages, emails, and social media enquiries.
- Provide accurate information about dermatology and aesthetic treatments, packages, pricing, and clinic policies.
- Coordinate patient flow with dermatologists, aesthetic doctors, nurses, therapists, and other clinic staff.
- Register new patients and maintain accurate, confidential patient records.
- Process payments, issue receipts, and support daily cash and card reconciliation.
- Follow up with leads and enquiries to support appointment conversions and clinic sales targets.
- Inform patients about relevant treatments, promotions, packages, and membership options without providing medical advice.
- Handle patient concerns and complaints professionally and escalate matters when necessary.
- Maintain a clean, organised, and presentable reception and waiting area.
- Ensure compliance with clinic procedures, patient confidentiality requirements, and applicable healthcare regulations.
Candidate Requirements
- Previous receptionist or front desk experience in a dermatology, aesthetics, cosmetic, laser, plastic surgery, or medical clinic is mandatory.
- Good understanding of aesthetic and dermatology services, such as laser treatments, facials, injectables, skin treatments, and consultations.
- Excellent verbal and written communication skills.
- Strong customer service and patient handling skills.
- Professional appearance, grooming, and telephone etiquette.
- Ability to manage multiple appointments, enquiries, and priorities in a busy clinic environment.
- Comfortable using clinic management systems, appointment booking software, email, Microsoft Office, and WhatsApp Business.
- Strong attention to detail, organisation, and confidentiality.
- Sales oriented mindset with the ability to convert enquiries into confirmed appointments.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
Preferred Qualifications
- Experience working in a premium or luxury aesthetics clinic.
- Knowledge of medical insurance processes is an advantage.
- Fluency in English is required; Arabic or another language is an advantage.
Working Conditions
- This is a full time, on site position.
- The clinic operates seven days a week, and the successful candidate must be available to work on a rotating roster, with weekly rest days provided.
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