Clinic Manager
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Key skills for this role
About the Role
Eternell Clinic in Dubai is seeking an experienced Clinic Manager to take complete responsibility for day-to-day management, operational performance, sales growth, and service quality.
Key Skills for This Role
Responsibilities
- Manage overall day to day operations of the clinic
- Take full responsibility for achieving monthly, quarterly, and annual revenue targets
- Develop and implement sales plans for consultations, treatments, packages, memberships, and wellness programmes
- Monitor daily leads, consultations, conversions, follow ups, package sales, collections, and revenue performance
- Guide and supervise reception and sales teams to improve lead conversion and client retention
- Ensure every client receives a professional, premium, personalized, and consistent experience
- Handle client concerns, complaints, escalations, refunds, and service recovery professionally
- Manage performance, discipline, attendance, scheduling, and productivity of all clinic staff
- Prepare weekly and monthly duty rosters and conduct daily briefings and staff meetings
- Manage procurement of medical consumables, aesthetic products, and office supplies
- Maintain accurate stock records and conduct regular physical inventory checks
- Ensure clinic premises, equipment, and facilities are properly maintained
Requirements
- Minimum 3 5 years of experience in clinic management, healthcare operations, aesthetics, wellness, longevity, dermatology, dental, or premium client service environments
- Previous experience managing a clinic in Dubai or the UAE is strongly preferred
- Demonstrated experience in sales, revenue generation, team management, procurement, client management, and clinic operations
- Strong understanding of clinic workflows, appointment management, inventory control, client conversion, and service quality
- Ability to manage multiple departments and take complete ownership of clinic performance
- Excellent leadership, negotiation, problem solving, and decision making skills
- Strong commercial orientation with the ability to achieve demanding sales targets
- Excellent verbal and written communication skills in English
- Knowledge of Arabic or additional languages is an advantage
- Proficiency in Microsoft Office, clinic management software, CRM systems, reporting tools, and appointment systems
- Willingness to work flexible hours, weekends, and public holidays according to the clinic roster
- Must be available to join immediately
Full Job Posting
Role Overview
- Eternell Clinic is seeking an experienced, commercially driven, and highly organised Clinic Manager to take complete responsibility for the day to day management, operational performance, sales growth, service quality, and administration of its clinic located in Jumeirah 1, Dubai.
- The Clinic Manager will act as the operational head of the clinic and will be accountable for ensuring smooth clinic operations, achievement of revenue targets, effective staff management, high levels of client satisfaction, cost control, regulatory compliance, and timely management reporting.
- The clinic operates seven days a week, and the selected candidate must be flexible to work according to the clinic’s operational requirements, including weekends and public holidays.
Key Responsibilities
- Manage the overall day to day operations of the clinic.
- Take full responsibility for achieving the clinic’s monthly, quarterly, and annual revenue targets.
- Develop and implement sales plans for consultations, treatments, packages, memberships, wellness programmes, aesthetics, functional medicine, and longevity services.
- Monitor daily leads, consultations, conversions, follow ups, package sales, collections, and revenue performance.
- Guide and supervise the reception and sales teams to improve lead conversion and client retention.
- Ensure every client receives a professional, premium, personalised, and consistent experience.
- Handle client concerns, complaints, escalations, refunds, and service recovery professionally.
- Manage the performance, discipline, attendance, scheduling, productivity, and conduct of all clinic staff.
- Prepare weekly and monthly duty rosters according to clinic requirements.
- Manage procurement of medical consumables, aesthetic products, wellness products, office supplies, housekeeping materials, and operational requirements.
- Maintain accurate stock records and ensure minimum and maximum stock levels are defined.
- Ensure the clinic premises, treatment rooms, equipment, furniture, utilities, signage, and common areas are properly maintained.
Candidate Requirements
- Minimum 3–5 years of experience in clinic management, healthcare operations, aesthetics, wellness, longevity, dermatology, dental, or premium client service environments.
- Previous experience managing a clinic in Dubai or the UAE is strongly preferred.
- Demonstrated experience in sales, revenue generation, team management, procurement, client management, and clinic operations.
- Strong understanding of clinic workflows, appointment management, inventory control, client conversion, and service quality.
- Ability to manage multiple departments and take complete ownership of clinic performance.
- Excellent leadership, negotiation, problem solving, and decision making skills.
- Strong commercial orientation with the ability to achieve demanding sales targets.
- Excellent verbal and written communication skills in English.
- Knowledge of Arabic or additional languages will be an advantage.
- Proficiency in Microsoft Office, clinic management software, CRM systems, reporting tools, and appointment systems.
- Willingness to work flexible hours, weekends, and public holidays according to the clinic roster.
- Must be available to join immediately.
Reporting
- The Clinic Manager will be responsible for submitting accurate and timely reports, including daily clinic revenue report, daily lead/consultation/conversion/collection report, daily staff attendance and performance report, weekly sales and operational performance report, client complaints and resolu
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