Medical Center Call Center Representative
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About the Role
About Us: At Doctors Clinic Diagnostic Center, we are dedicated to providing top-notch healthcare services to our diverse patient community. Located in the heart of Dubai, we pride ourselves on our commitment to excellence and compassionate care.
Key Skills for This Role
Full Job Posting
Overview
**About Us:** At Doctors Clinic Diagnostic Center, we are dedicated to providing top-notch healthcare services to our diverse patient community.
Located in the heart of Dubai, we pride ourselves on our commitment to excellence and compassionate care.
We are currently seeking a dynamic and experienced Call Center Representative (Tagalog Speaker) to join our team and help us continue delivering exceptional service.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and efficiency.
- Assist patients with appointment scheduling, inquiries, and general information.
- Manage patient records and ensure accurate data entry.
- Coordinate with medical staff to provide relevant patient information.
- Resolve patient issues and complaints with empathy and solutions-oriented approach.
- Maintain high standards of customer service in a fast-paced environment.
Qualifications
- Previous experience working in a call center environment, preferably within a medical center.
- Strong communication skills in both Tagalog and English (verbal and written).
- Familiarity with medical terminology and procedures is an advantage.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle confidential information with discretion.
- Proficiency in using call center software and standard office applications.
Application Question(S)
- Do you have previous experience in a medical center?
- Do you have previous experience in Dubai?
- Do you speak English?
- Do you speak Tagalog?
- Are you willing to join immediately?
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