Call Center Executive (Arabic Speaker)
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Key skills for this role
About the Role
Doctors Clinic Diagnostic Centre is seeking a dedicated Call Center Executive (Arabic Speaker) to handle patient inquiries, manage appointments, and ensure excellent patient service.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Convert leads into confirmed appointments and maximize booking rates
- Schedule patient appointments and maintain accurate records
- Provide patients with information regarding services, pricing, and payment methods
- Send clinic location details and appointment confirmations to patients
- Coordinate patient pick up and drop off arrangements when required
- Send pre procedure instructions to patients before appointments
- Confirm patient appointments one day prior to the scheduled visit
- Ensure patients are booked within the required Turnaround Time (TAT) after lead generation
- Follow up with patients and referral clinics after insurance approval to secure appointments
- Maintain detailed remarks and records in the system
- Address patient concerns and escalate issues when necessary
Requirements
- Fluent in Arabic and English (spoken and written)
- 2 to 5 years of experience in a call center, healthcare, or customer service environment
- Excellent communication and interpersonal skills
- Strong customer service and problem solving abilities
- Ability to work in a fast paced environment and manage multiple tasks
- Proficiency in Microsoft Office and call center systems
Full Job Posting
Company Description
- Welcome to Doctors Clinic Diagnostic Center, a multi specialty clinic in the UAE. Our clinic offers a wide range of medical specialty services including Orthopedics, Cardiovascular, Endocrinology, Gynecology, Dentistry, Pain Medicine, Family Medicine, Dermatology, and Diagnostic Imaging under one ro
- We pride ourselves on our innovative approach to healthcare, providing comprehensive medical services to our patients. Our team is committed to delivering high quality care in a patient centric environment.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Convert leads into confirmed appointments and maximize booking rates.
- Schedule patient appointments and maintain accurate records.
- Provide patients with information regarding services, pricing, and payment methods (Insurance or Cash).
- Send clinic location details and appointment confirmations to patients.
- Coordinate patient pick up and drop off arrangements when required.
- Send pre procedure instructions to patients before appointments.
- Confirm patient appointments one day prior to the scheduled visit.
- Ensure patients are booked within the required Turnaround Time (TAT) after lead generation.
- Follow up with patients and referral clinics after insurance approval to secure appointments.
- Maintain detailed remarks and records in the system.
- Address patient concerns and escalate issues when necessary.
Requirements
- Mandatory: Fluent in Arabic and English (spoken and written).
- Additional languages such as Tagalog are an advantage.
- 2 to 5 years of experience in a call center, healthcare, or customer service environment.
- Excellent communication and interpersonal skills.
- Strong customer service and problem solving abilities.
- Ability to work in a fast paced environment and manage multiple tasks.
- Proficiency in Microsoft Office and call center systems.
- Professional appearance and positive attitude.
Benefits
- Performance Based Incentives
- Career Growth Opportunities
- Supportive and Professional Work Environment
Language Requirement
- Arabic (Mandatory), English (Mandatory), Additional languages are an advantage.
Work Location
- In person
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