Marketplace Specialist
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Key skills for this role
About the Role
The Marketplace Specialist is responsible for end-to-end performance, operations, and commercial success of products across third-party online marketplaces. This role focuses on driving revenue growth, optimizing marketplace operations, and maximizing profitability through data-driven decision-making.
Key Skills for This Role
Responsibilities
- Own the end to end performance of third party marketplaces, driving revenue growth, profitability, and operational excellence
- Manage daily marketplace operations including product listings, order management, fulfillment coordination, returns, and customer experience
- Create, optimize, and continuously improve product listings, including content, product descriptions, images, keywords, categorization, and merchandising
- Monitor and analyze marketplace performance through key metrics including sales, traffic, conversion rates, operational KPIs, and customer satisfaction
- Own marketplace P&L by managing pricing strategies, promotions, marketplace fees, margins, and profitability
- Conduct ongoing market research and competitor analysis to identify product opportunities, pricing trends, customer demand, and competitive positioning
- Evaluate product performance to optimize assortment, scale high performing products, improve underperforming listings, and recommend product expansion opportunities
- Plan, execute, and monitor promotional campaigns, seasonal initiatives, and marketplace marketing activities
- Partner with internal teams to maintain inventory accuracy, optimize stock availability, improve sell through rates, and minimize stock outs and overstock situations
- Ensure brand consistency, marketplace compliance, content quality, and a seamless customer experience across all marketplace touchpoints
- Prepare regular business performance reports with data driven recommendations, identify operational inefficiencies, and implement continuous improvement initiatives
Requirements
- Bachelor's Degree in Business Administration, Marketing, E commerce, Supply Chain Management, or any related field
- Minimum 3–5 years of experience managing third party marketplaces or e commerce channels
- Proven hands on experience in end to end marketplace operations, commercial performance management, and product listing optimization
- Demonstrated experience managing marketplace profitability, pricing strategies, promotions, and performance analytics
- Fluent in English (mandatory)
- Proficiency in marketplace platforms (Amazon, Noon, Carrefour Marketplace, Mumzworld, or similar)
- Proficiency in Seller Central and marketplace management tools
- Proficiency in Shopify, Magento, or similar e commerce platforms
- Advanced Microsoft Excel skills
- Proficiency in Google Analytics
- Proficiency in Power BI, Tableau, or similar business intelligence tools
- Experience with ERP and inventory management systems
Full Job Posting
Job Description
- The Marketplace Specialist is responsible for owning the end to end performance, operations, and commercial success of the company's products across third party online marketplaces.
- The role focuses on driving revenue growth, optimizing marketplace operations, maximizing profitability, and ensuring an exceptional customer experience through data driven decision making, operational excellence, and continuous marketplace optimization.
Main Responsibilities
- Own the end to end performance of third party marketplaces, driving revenue growth, profitability, and operational excellence aligned with business objectives.
- Manage daily marketplace operations including product listings, order management, fulfillment coordination, returns, and customer experience.
- Create, optimize, and continuously improve product listings, including content, product descriptions, images, keywords, categorization, and merchandising to maximize visibility and conversion.
- Monitor and analyze marketplace performance through key metrics including sales, traffic, conversion rates, operational KPIs, and customer satisfaction, providing actionable insights for continuous improvement.
- Own marketplace P&L by managing pricing strategies, promotions, marketplace fees, margins, and profitability while identifying opportunities to improve financial performance.
- Conduct ongoing market research and competitor analysis to identify product opportunities, pricing trends, customer demand, and competitive positioning.
- Evaluate product performance to optimize assortment, scale high performing products, improve underperforming listings, and recommend product expansion opportunities.
- Plan, execute, and monitor promotional campaigns, seasonal initiatives, and marketplace marketing activities to achieve revenue and growth targets.
- Partner with internal teams to maintain inventory accuracy, optimize stock availability, improve sell through rates, and minimize stock outs and overstock situations.
- Ensure brand consistency, marketplace compliance, content quality, and a seamless customer experience across all marketplace touchpoints.
- Prepare regular business performance reports with data driven recommendations, identify operational inefficiencies, and implement continuous improvement initiatives.
Minimum Requirements
- Bachelor's Degree in Business Administration, Marketing, E commerce, Supply Chain Management, or any related field.
- Minimum 3–5 years of experience managing third party marketplaces or e commerce channels.
- Proven hands on experience in end to end marketplace operations, commercial performance management, and product listing optimization.
- Demonstrated experience managing marketplace profitability, pricing strategies, promotions, and performance analytics.
- Fluent in English (mandatory).
- Marketplace operations management, E commerce and digital merchandising, Product listing optimization and conversion improvement, Pricing strategy and profitability management, Data analysis and performance reporting, Inventory planning and coordination, Market and competitor analysis, Cross functio
- Marketplace platforms (Amazon, Noon, Carrefour Marketplace, Mumzworld, or similar), Seller Central and marketplace management tools, Shopify, Magento, or similar e commerce platforms, Microsoft Excel (Advanced), Google Analytics, Power BI, Tableau, or similar business intelligence and reporting tool
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