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Manger Vendor Ops

noon
Dubai, UAE
Full Time
Manager
1 months ago
Vendor ManagementNegotiationContract ManagementKPI MonitoringData AnalysisExcel/GSheets
Free

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Vendor ManagementNegotiationContract Management
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About noon

  • noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019.
  • The noon ecosystem of services now includes marketplaces for food delivery, quick commerce, fintech, and fashion.
  • noon is a work in progress; we’re six years in, but only 5% done.
  • Noon's fastest hyper local delivery platform, Noon Minutes offers a localized assortment of FMCG & grocery products with delivery within 15 minutes.
  • noon’s mission: Ring every door, everyday.

What you'll do

  • Identify, onboard, and maintain strong relationships with 3PL partners
  • Negotiate contracts, SLAs, and commercial agreements to ensure cost effectiveness and service quality
  • Monitor suppliers performance, ensuring adherence to operational KPIs, compliance, and service standards
  • Resolve disputes or escalations with suppliers regarding rider availability, performance, and payments
  • Work closely with suppliers to ensure the availability of a reliable and well trained delivery workforce
  • Ensure timely deployment across all required locations based on business demand
  • Track and analyze suppliers performance metrics
  • Ensure all suppliers comply with local labor laws, company policies, and safety standards
  • Conduct regular audits and quality checks on suppliers to maintain operational excellence
  • Collaborate with internal teams to resolve operational challenges
  • Leverage data insights to drive decision making and improve supplier and rider performance
  • Generate reports on vendor performance, rider productivity, and key operational KPIs

What you'll need

  • Bachelor Degree in Management, Engineering, or related field
  • 3 5 years of experience in vendor management, logistics, or delivery operations, preferably in e commerce, food delivery, or last mile logistics
  • Strong negotiation and relationship management skills
  • Data driven mindset with the ability to analyze operational performance
  • Ability to work in a fast paced environment and handle multiple stakeholders
  • Good analytical skills with proficiency in Excel/GSheets
  • Good communication and coordination skills
  • Capable of working in highly ambiguous situations comfortably
  • Ability to accommodate flexibility in the work schedule

Who will excel?

  • We’re looking for people with high standards, who understand that hard work matters.
  • You need to be relentlessly resourceful and operate with a deep bias for action.
  • We need people with the courage to be fiercely original.
  • noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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