Manager, Wealth Solutions Operations (UAE national)
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Key skills for this role
About the Role
Standard Chartered Bank seeks a Manager for Wealth Solutions Operations in Dubai. The role involves managing stakeholder relationships, ensuring compliance with operational risk and regulatory controls, and driving process improvements.
Key Skills for This Role
Responsibilities
- Ensure work is performed in accordance with management standards, process guides, customer service standards, operational risk requirements, and regulatory controls.
- Ensure all processes are documented, up to date, and effectively implemented by the operations team in Dubai and Chennai.
- Highlight inherent risk within processes to management to minimize bank risk.
- Improve current processes using Operational Excellence methodology and tools across all products/functions.
- Work with Wealth Management Products team to set targets for Service Level Agreements, turnaround time, productivity, and accuracy measures.
- Follow Service Level Agreements with key internal departments to maintain relationships.
- Provide timely data/information for reports required by Group, regulators, and Tax authorities.
- Ensure timely processing of all Bancassurance, wealth lending, securities, and Mutual Funds applications.
- Ensure compliance of AML, CDD policies and procedures in accordance with Group and Local Regulatory guidelines.
- Support new product launches and special projects with WM Products team.
- Formulate improvements in operating procedures to manage risks and create a robust control environment.
- Ensure adherence to CST, HCL, and ORF frameworks.
Requirements
- Bachelor's degree
- Banking/Financial Advisory firms background
- Knowledge of Wealth Products
- Coordination and execution skills
- Strong communication and interpersonal skills
- Data Gathering and Reporting skills
- Strong MS Word, Excel and Presentation skills
- Project management and implementation skills
Full Job Posting
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
Job Summary
- The individual should develop and manage stakeholder relationships across Wealth & Retail Banking products, distribution, compliance, risk and operations.
- Closely follow latest policy and procedures in Wealth Solution and related products & processes on retail banking or business banking like client due diligence, anti money laundering, roll out of Group policies and procedures.
Key Responsibilities
- Ensures that the work is performed in accordance with Management standards, Process Guides, the agreed customer service standards, operational risk requirements and regulatory controls.
- Ensure all processes are documented, up to date and being effectively implemented by the operations team in Dubai and Chennai.
- Highlight inherent risk within processes to Management so as to ensure bank risk is kept to the minimum.
- Improve current processes using Operational Excellence methodology and tools across all products/functions and drive continuous improvement discipline through standard work.
- Work with the WM (Wealth Management) Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.
- Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.
- Provides timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities.
- All Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed.
- Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines.
- Support new product launches, special projects together with representatives of the WM Products team.
- Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.
- Formulate improvements in operating procedures in order to effectively manage risks and create a robust control environment.
Skills and Experience
- Banking/Financial Advisory firms background
- Knowledge of Wealth Products
- Coordination and execution
- Strong communication and interpersonal skills
- Data Gathering and Reporting
- Strong MS Word, Excel and Presentation skills
- Project management and implementation
Qualifications
- Bachelor’s degree
What we offer
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first aiders and all sorts of self help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies everyone feels respected and can realise their full potential.
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