Manager - Talent Operation

Job Description

Talent Acquisition Operations Oversight

• Lead the operational delivery of recruitment services, ensuring streamlined requisition management, approvals, job postings, interview coordination, offer management, and onboarding logistics.
• Implement and monitor SLAs for hiring timelines and quality metrics.
• Optimize vendor utilization and recruitment channels, ensuring compliance with employment regulations and internal policies.

Talent Development Operations Oversight

• Manage the execution of learning and development programs, including training logistics, scheduling, vendor management, and learning systems administration.
• Oversee administration of talent programs such as graduate and leadership development initiatives.
• Track employee development plans and training completion to ensure workforce readiness.

Shared Services Process Optimization

• Standardize talent processes across all entities and business units.
• Develop and maintain SOPs, service catalogues, and RASIs.
• Implement automation and digital workflows, and drive continuous improvement initiatives.

Governance & Compliance

• Ensure adherence to HR policies, Delegation of Authority (DOA) frameworks, and audit requirements.
• Maintain accurate documentation, trackers, and reporting structures.
• Support internal and external audits related to talent processes.

Data, Reporting & Analytics

• Establish dashboards for recruitment metrics, training effectiveness, service SLAs, and utilization.
• Provide leadership with insights on talent pipeline efficiency and development ROI.
• Use analytics to recommend improvements and support workforce decisions.

Strategic Responsibilities

• Develop and execute the Talent Operations strategy in alignment with organizational workforce and growth plans.
• Translate corporate talent priorities into operational roadmaps, KPIs, and service delivery standards.
• Establish and maintain shared services governance frameworks for all talent processes.
• Act as the main operational interface between business units and talent services.
• Ensure high stakeholder satisfaction through responsive and reliable service delivery.
• Conduct service reviews and implement feedback-driven improvements.

People Management Responsibilities

• Lead, coach, and develop the talent operations staff.
• Set performance objectives and monitor delivery quality.
• Foster a service-oriented, solution-focused team culture.

Educational And Technical Qualifications

Language Skills