Manager - Revenue Operations
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Key skills for this role
About the Role
Khazna Data Centers seeks a Revenue Operations Manager to oversee CRM and commercial systems, pipeline governance, and reporting. The role requires 6-8 years of experience in revenue/sales operations and strong CRM expertise.
Key Skills for This Role
Responsibilities
- Manage and administer Khazna's CRM and commercial systems to support business operations
- Configure and maintain CRM structures including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks
- Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage gate compliance
- Conduct regular pipeline review meetings with Sales and Commercial teams to identify risks and forecast changes
- Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs
- Establish and enforce commercial data governance standards ensuring data accuracy, completeness, consistency, and audit readiness
- Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems
- Drive process standardization, workflow automation, and continuous improvement to enhance operational efficiency
- Partner with cross functional teams to improve CRM adoption through training, user support, and change management
Requirements
- Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or related field
- 6 8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations
- Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting
- Proficiency in commercial reporting, dashboard development, data governance, and reporting controls
- Advanced analytical, problem solving, communication, organizational, and reporting skills
- Experience in data centers, telecommunications, infrastructure, technology, or similar industries preferred
Full Job Posting
Responsibilities
- Manage and administer Khazna's CRM and commercial systems, ensuring they support business operations effectively.
- Configure and maintain CRM structures, including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks.
- Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage gate compliance.
- Conduct regular pipeline review meetings with Sales and Commercial teams to identify risks, slippage, and forecast changes.
- Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs.
- Establish and enforce commercial data governance standards, ensuring data accuracy, completeness, consistency, and audit readiness.
- Monitor data quality through compliance tracking, scorecards, and reporting accuracy measures.
- Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems to enable end to end commercial visibility.
- Drive process standardization, workflow automation, and continuous improvement to enhance operational efficiency, reporting, and system scalability.
- Partner with cross functional teams to improve CRM adoption through training, user support, change management, and alignment of commercial reporting and governance.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field.
- 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations.
- Experience in data centers, telecommunications, infrastructure, technology, or similar industries is preferred.
- Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting.
- Proficiency in commercial reporting, dashboard development, data governance, and reporting controls.
- Skilled in process optimization, workflow management, stakeholder coordination, and user support.
- Advanced analytical, problem solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI.
- Demonstrates key competencies in operational excellence, analytical thinking, attention to detail, planning, collaboration, continuous improvement, and stakeholder management.
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