indeed
Manager - Retail Store Operations
VodafoneZiggo
Tamil Nadu, IND
Onsite
Discovered 1 weeks ago
Retail store operationsStore profitability managementSales target managementRevenue managementCustomer service and churn managementTeam management
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Retail store operationsStore profitability managementSales target management
Role Overview
Manage the profitability of the company-owned retail store.
The role is a Store Manager position within the Retail function.
Key Skills for This Role
Retail store operationsStore profitability managementSales target managementRevenue managementCustomer service and churn managementTeam management
Full Job Posting
Job Purpose
Manage the profitability of the company-owned retail store.
The role is a Store Manager position within the Retail function.
Key Result Areas
- Achieve sales targets for voice, postpaid, prepaid, data, VAS, handsets, and other products.
- Monitor the quality of customer acquisition through the store.
- Deliver store revenue targets and increase revenue per footfall by supporting purchase decisions.
- Achieve profitability and return-on-investment targets while minimizing pilferage, wastage, and shrinkage.
- Manage churn and achieve customer satisfaction for walk-in customers.
- Ensure compliance with store documentation and system processes.
- Maintain store infrastructure, upkeep, and stock availability.
- Ensure appropriate placement of pop-ups and product displays.
- Execute marketing, branding, and promotional activities.
- Maintain fliers and brand point-of-sale materials.
- Resolve channel-specific issues within specified timelines.
Core Competencies
- Store management.
- Team management.
Qualifications
- Graduation is required.
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