Manager – Real Estate Trustee Office

Overview

Manager

Real Estate Trustee Office

• , ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.
• This role is critical in ensuring smooth day-to-day operations, full compliance with Dubai Land Department (DLD) regulations, and the delivery of a professional, efficient, and customer-focused service.
• The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.
• ****Key Responsibilities****
• ****Operations Management****
• Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards
• Manage transaction workflows, service counters, and overall center performance
• Ensure readiness and smooth functioning of all operational areas, including front desk and registration services
• ****Compliance & Governance****
• Ensure full compliance with Dubai Land Department regulations and operational guidelines
• Act as the main point of contact with DLD representatives, supervisors, and auditors
• Monitor adherence to policies, procedures, and service-level agreements (SLAs)

**Team Leadership & Development**

• Lead, supervise, and support all center staff, including registration officers and customer service team
• Ensure all employees complete required “Ameen” certification and ongoing training
• Maintain high levels of staff performance, professionalism, and accountability

**Customer Experience & Service Quality**

• Ensure a seamless and professional experience for all customers visiting the center
• Handle escalations and resolve complex customer issues in a timely and effective manner
• Monitor service quality and implement improvements where needed
• ****Administrative & Reporting****
• Oversee internal coordination, reporting, and documentation processes
• Ensure accurate record-keeping and proper use of systems and platforms
• Track performance metrics and prepare reports for management and relevant authorities

Requirements

• Bachelor’s degree in Business Administration or a related field
• Minimum 3 years of experience managing a service center or similar operation
• Strong understanding of operational processes and customer service standards
• Experience in real estate, government services, or regulated environments is a strong advantage
• Excellent leadership, communication, and problem-solving skills
• Ability to work in a structured, compliance-driven environment
• Must be eligible to meet DLD requirements for the role
• ****Salary & Benefits****
• Competitive Salary: Based on experience
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Professional and structured working environment
• ****Work Arrangement****
• Full-time, on-site position (UAE-based)
• ****Why Join Us?****
• ✔ Lead operations at a

Real Estate Trustee Office