Manager Quality and Innovation
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Key skills for this role
About the Role
The Manager, Quality & Innovation at Dubai's Department of Economy and Tourism develops and implements quality management practices aligned with global standards and Dubai government regulations, fostering innovation and excellence.
Key Skills for This Role
Responsibilities
- Develop, refine, manage and monitor performance indicators to measure quality in policies, processes, and procedures
- Manage cross functional task forces to review and enhance policies, procedures, and processes
- Execute and operationalize the Dubai Government Innovation Framework
- Apply future foresight tools in practical planning workshops and internal initiatives
- Collect, analyze, and utilize performance data to identify operational gaps and improvement opportunities
- Implement and operate innovation management systems (such as ISO 56002)
- Execute the departmental roadmap for GIMI Innovation Maturity
- Coordinate applied research, pilots, proof of concepts, and experimental environments
- Facilitate co creation sessions and execute innovation engagement programs
- Support identification and development of innovative talent
- Coordinate documentation and submission of innovation outputs for intellectual property protection
Requirements
- Bachelor's degree in Business Administration, Quality Management, or a related field
- Minimum of 8 years’ experience in managing excellence or awards programs, particularly within a governmental or highly regulated environment
- Experience in planning and execution, aligning programs with organizational goals
- Experience in coordinating with stakeholders involved in excellence programs
- Knowledge and experience with the Dubai Government Excellence Program (DGEP) or similar frameworks
- Masters/MBA is highly preferred
- Professional Certifications in Certified Innovation Professional (CIP) or Certified Innovation Manager (Level 3) from GIMI, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) are advantageous
Full Job Posting
Job Description
- The Manager, Quality & Innovation is responsible for developing and implementing quality management practices aligned with global standards and Dubai government regulations, fostering a culture of innovation and excellence.
Key Responsibilities
- Develop, refine, manage and monitor performance indicators to measure quality in policies, processes, and procedures, incorporating DGEP specific metrics for strategic alignment and operational efficiency.
- Manage cross functional task forces to review and enhance policies, procedures, and processes, ensuring compliance with quality standards.
- Execute and operationalize the Dubai Government Innovation Framework by translating strategic innovation directions into action plans, initiatives, timelines, and deliverables.
- Apply future foresight tools (e.g., trend analysis, horizon scanning, scenario exercises) in practical planning workshops and internal initiatives.
- Collect, analyze, and utilize performance data and insights to identify operational gaps, improvement opportunities, and areas requiring innovative solutions.
- Implement and operate innovation management systems (such as ISO 56002 or equivalent), managing idea intake, screening, prioritization, documentation, implementation tracking, and closure of initiatives.
- Execute the departmental roadmap for GIMI Innovation Maturity, managing the end to end assessment cycle and coordinating with the Global Council for Innovative Organizations (GCIO).
- Coordinate applied research, pilots, proof of concepts, and experimental environments (including sand boxes), in collaboration with universities, research centers, startups, and relevant stakeholders.
- Facilitate co creation sessions and execute innovation engagement programs, including workshops, challenges, and knowledge sharing initiatives.
- Support the identification and development of innovative talent and promote a safe work environment that encourages experimentation.
- Coordinate the documentation, tracking, and submission of innovation outputs for intellectual property protection, including patents, copyrights, and innovation assets.
Qualifications
- Bachelor's degree in Business Administration, Quality Management, or a related field. Masters/MBA is highly preferred.
- Professional Certifications in Certified Innovation Professional (CIP) or Certified Innovation Manager (Level 3) from GIMI, or Certified Manager of Quality/Organizational Excellence (CMQ/OE), are advantageous.
- Minimum of 8 years’ experience in managing excellence or awards programs, particularly within a governmental or highly regulated environment.
- Experience in planning and execution, particularly in aligning programs with organizational goals to achieve high standards of excellence.
- Experience in coordinating with stakeholders involved in excellence programs, including understanding and advising on program requirements.
- Ability to guide and support business owners across the organization in preparing for participation in excellence programs.
- Experience in organizing and participating in assessments and field visits by program evaluators.
- Knowledge and experience with the Dubai Government Excellence Program (DGEP) or similar frameworks.
Additional Information
- Job Category: Quality and Excellence
- Advertiser: Department of Economy and Tourism
- Required Nationality: UAE Only
- Schedule Time: Full time
- Job Posting: 25/06/2026
- Unposting Date: 09/07/2026
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