Manager - QC and Training
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Key skills for this role
About the Role
About us: ARRISE is a top-tier provider of player-beloved content in the iGaming realm. We're not just a company; we're a dynamic force in software development and services, cra.
Key Skills for This Role
Responsibilities
- Manage QC and Training departments, assign tasks, and guide review processes
- Ensure activities meet regulatory requirements and industry standards
- Develop quality processes and training initiatives
- Analyze data to monitor trends and evaluate service quality gaps
- Provide feedback, conduct meetings, and manage departmental expenses
- Review and approve reports for management submission
- Handle complex or sensitive cases and assist in developing annual review plans
- Interview, hire, train, and manage performance of QC and Training staff
Requirements
- Bachelor's degree in Business Administration, Quality Management, Educational Training, or related field
- Excellent communication skills in English
- Extensive experience in quality monitoring and training with significant time in leadership roles
- Proven track record in managing QC and training departments, preferably in iGaming or similar sectors
- Strong knowledge of quality monitoring standards and training methodologies
- Proficient in data analysis tools and reporting software
Full Job Posting
Role Overview
- Purpose: To organize, coordinate, supervise, and verify the activities of the QC specialists and Trainers.
- Quality Control focuses on monitoring and ensuring the excellence of our products by evaluating them against specific quality parameters and established standards.
Key Responsibilities
- Supervisory Oversight: Manage QC and Training departments, assign tasks, guide review processes, and improve operational efficiency.
- Quality and Regulatory Compliance: Ensure activities meet regulatory requirements and industry standards.
- Department Coordination: Oversee objectives and activities of QC Manager and Training Manager, ensure alignment with KPIs.
- Process Improvement and Analysis: Develop quality processes, analyze data, monitor trends, and lead improvement initiatives.
- Staff Management: Provide feedback, conduct meetings, manage departmental expenses, and ensure staff meet regulatory standards.
- Reporting and Communication: Review and approve reports, make presentations to management.
- Program Review and Evaluation: Handle complex cases, assist in developing annual review plans, and identify improvement opportunities.
- Organizational Contribution: Exemplify desired culture, work with management and HR, and maintain compliance.
- Staff Development: Interview, hire, train, and manage performance of QC and Training staff.
- Operational Flexibility: Perform additional tasks as needed.
Required Qualifications and Skills
- Bachelor's degree in Business Administration, Quality Management, Educational Training, or related field; Master's preferred.
- Excellent communication skills in English.
- Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer) are advantageous.
- Extensive experience in quality monitoring and training with significant time in leadership roles.
- Proven track record in managing QC and training departments, preferably in iGaming or similar sectors.
- Strong knowledge of quality monitoring and management standards and training methodologies.
- Proficient in data analysis tools and reporting software.
- Familiarity with industry specific regulations and compliance standards.
- Exceptional leadership and people management skills.
- Strong strategic planning and organizational skills.
- Exceptional problem solving abilities and capacity for innovative thinking.
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