Manager - Operations Performance Monitoring
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Key skills for this role
About the Role
Dubai Careers seeks a Manager for Operations Performance Monitoring to drive strategic planning, contractual governance, and performance oversight for Dubai rail operations. The role requires a Bachelor's degree in Transportation Engineering or related field and 9+ years experience (Master's) or 11+ years (Bachelor's).
Key Skills for This Role
Responsibilities
- Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities
- Govern network KPIs, break even targets, and annual budgets and benchmark against global metro leaders
- Oversee and manage SLAs concluded with competent authorities
- Support in defining fleet, timetable, and special event service strategies
- Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches
- Coordinate joint commercial unit activities with marketing, investment, and other RTA teams
- Review financial analyses, cash flow statements, and bill disbursements
- Lead governance of incident and fault responses, manage high risk safety inspections
- Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements
- Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables
- Oversee and track passenger focused improvement projects
- Drive continuous improvement of risk registers, audit regimes, and performance dashboards
Requirements
- Bachelor’s degree in Transportation Engineering or Business Administration, or Operations Management; Master’s degree in Transportation Management or Finance preferred
- 9+ years experience in case of Master’s degree (11+ years in case of Bachelor’s degree)
- UAE Nationality required
Full Job Posting
Job Purpose
- Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.
Roles & Responsibilities Strategy
- Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.
- Govern network KPIs, break even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.
- Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.
- Support in defining fleet, timetable, and special event service strategies, incorporating asset operating limits and maintenance flexibility.
- Oversee synthesis of stakeholder feedback and analysis of operational data to prepare break even analyses and financial optimization plans for railway operations.
Roles & Responsibilities Operations
- Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches and oversee corrective measures.
- Coordinate joint commercial unit activities with marketing, investment, and other RTA teams to maximize revenue and ridership.
- Review financial analyses, cash flow statements, and bill disbursements, ensure transparent contract administration and accurate cost tracking.
- Lead governance of incident and fault responses, manage high risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff.
Roles & Responsibilities Product / Process Improvement
- Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters.
- Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience.
- Oversee and track passenger focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives.
- Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance.
Physical Working Conditions
- Conduct periodic depot and network inspections, special event observations, and contractor audits in live rail environments, adhering to RTA safety protocols.
Qualifications
- Bachelor’s degree in Transportation Engineering or Business Administration, or Operations Management; Master’s degree in Transportation Management or Finance.
- 9+ Years in case of Master’s degree (11+ years in case of Bachelor’s degree).
Additional Information
- Job Category: Mechanical Engineering
- Advertiser: Roads and Transport Authority
- Department: Rail Operations
- Required Nationality: UAE Only
- Schedule Time: Full time
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