Manager of Solution Center
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Key skills for this role
About the Role
Amadeus seeks a Manager of Solution Center to lead delivery for a key customer in Jeddah. The role oversees project delivery, budget, governance, and customer relationships while driving business growth.
Key Skills for This Role
Responsibilities
- Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget
- Manage the overall Solution Center budget
- Set and maintain governance with customer and internal teams
- Identify resource needs and align with line organizations on resource allocation
- Assess commercial and financial risks and define mitigation actions
- Partner with commercial teams to support business development opportunities
- Build and further develop customer relationships to enable service growth
- Ensure timely and appropriate communication across stakeholders
Requirements
- Degree in business, marketing, computer science, or related field, or equivalent experience
- Extensive experience managing complex IT programs in an international environment
- Leadership and stakeholder management skills
- Proficiency in English
- Knowledge of Amadeus products and solutions is an advantage
- Experience in solution delivery or program/project management within airline, travel, or e commerce environments is beneficial
Full Job Posting
Purpose of the role
- Lead the Solution Center for a key customer, ensuring project delivery within scope, schedule, budget, and quality, while contributing to revenue generation.
Key Accountabilities
- Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget
- Manage the overall Solution Center budget
- Collaborate with business controlling team on financial planning and reporting
- Oversee invoicing activities
- Set and maintain governance with customer and internal teams
- Escalate unresolved issues when needed
- Facilitate internal and external Steering Committees
- Identify resource needs and align with line organizations
- Assess commercial and financial risks and define mitigation actions
- Monitor issues and risks and provide regular status updates
- Work closely with R&D teams to manage Solution Center activities
- Define and maintain the Solution Center roadmap and master plan
About The Ideal Candidate
- Degree in business, marketing, computer science, or related field, or equivalent experience
- Extensive experience managing complex IT programs in an international environment
- Knowledge of Amadeus products and solutions is an advantage
- Experience in solution delivery or program/project management within airline, travel, or e commerce environments is beneficial
- Leadership and stakeholder management skills
- Ability to work across teams and diverse environments
- Proficiency in English, additional languages such as Arabic or French are an asset
What can we offer you?
- A critical mission and purpose power the future of travel
- A truly global DNA
- Great opportunities to learn
- A caring environment
- A complete rewards offer including salary, bonus, caregiving and health benefits
- A flexible working model
- A diverse and inclusive community
- A Reliable Company
Diversity & Inclusion
- Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry.
- Amadeus is an equal opportunity employer.
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