Manager of Solution Center
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Key skills for this role
About the Role
Amadeus seeks a Manager of Solution Center to lead the Solution Center for a key customer in Jeddah. The role is accountable for delivering roadmap projects on schedule, within scope, budget, and quality, while contributing to revenue growth and managing customer relationships.
Key Skills for This Role
Responsibilities
- Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives
- Manage the overall Solution Center budget
- Collaborate with the business controlling team on financial planning and reporting
- Oversee invoicing activities with relevant support
- Set and maintain governance with customer and internal teams
- Escalate unresolved issues when needed
- Facilitate internal and external Steering Committees
- Identify resource needs and align with line organizations on resource allocation
- Assess commercial and financial risks and define mitigation actions
- Monitor issues and risks and provide regular status updates
- Work closely with R&D teams to manage Solution Center activities and processes
- Define and maintain the Solution Center roadmap and master plan aligned with customer commitments
Requirements
- Degree in business, marketing, computer science, or a related field, or equivalent experience
- Extensive experience managing complex IT programs in an international environment
- Knowledge of Amadeus products and solutions is an advantage
- Experience in solution delivery or program/project management within airline, travel, or e commerce environments is beneficial
- Leadership and stakeholder management skills
- Ability to work across teams and diverse environments
- Proficiency in English; additional languages such as Arabic or French are an asset
Full Job Posting
Purpose of the role
- Lead the Solution Center for one of our key customers, accountable for overall success, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation.
- Includes both strategic planning and day to day management of the Solution Center, as well as oversight of deliverables execution.
- Build and further develop customer relationships and support business growth opportunities, including up selling services.
- Requires well developed influencing skills to align and mobilize cross functional teams.
Key Accountabilities
- Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives
- Manage the overall Solution Center budget
- Collaborate with the business controlling team on financial planning and reporting
- Oversee invoicing activities with relevant support
- Set and maintain governance with customer and internal teams
- Escalate unresolved issues when needed
- Facilitate internal and external Steering Committees
- Identify resource needs and align with line organizations on resource allocation
- Assess commercial and financial risks and define mitigation actions
- Monitor issues and risks and provide regular status updates
- Work closely with R&D teams to manage Solution Center activities and processes
- Define and maintain the Solution Center roadmap and master plan aligned with customer commitments
About the ideal candidate
- Degree in business, marketing, computer science, or a related field, or equivalent experience
- Extensive experience managing complex IT programs in an international environment
- Knowledge of Amadeus products and solutions is an advantage
- Experience in solution delivery or program/project management within airline, travel, or e commerce environments is beneficial
- Leadership and stakeholder management skills
- Ability to work across teams and diverse environments
- Proficiency in English; additional languages such as Arabic or French are an asset
What can we offer you?
- A critical mission and purpose power the future of travel
- A truly global DNA everything at Amadeus is global
- Great opportunities to learn through on the job training and formal activities
- A caring environment that supports professional growth and personal well being
- A complete rewards offer including salary, bonus, caregiving and health benefits
- A flexible working model
- A diverse and inclusive community
- A reliable company
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