Customer Success Manager
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Key skills for this role
About the Role
Amadeus is seeking a Customer Success Manager to manage small and medium customer accounts, drive adoption of Amadeus solutions, and secure renewals and expansion. The ideal candidate has 3+ years of hospitality customer success or related experience and strong relationship-building skills.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for customers
- Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal teams to execute projects and campaigns
- Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients
- Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry
- Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs
- Provide customers with proactive information on optimizing the use of Amadeus products
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become the primary point of contact for optimization and usage of Amadeus products and services
- Gather customer usage data relevant for product development and enhancements
- Collect and share business process and marketing best practices
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Generate Amadeus Hospitality revenue through upselling and cross selling opportunities
Requirements
- Bachelor's degree in a related business field or equivalent work experience
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company
- Prior experience managing and optimizing a portfolio of customers
- Demonstrated experience managing a portfolio of accounts and achieving financial goals
- Good knowledge and understanding of Amadeus products and the hotel industry
- Advanced knowledge of MS PowerPoint, Word, Excel, and Outlook
- Proficiency in English
- Ability to travel 25%
Full Job Posting
Job Title and Summary
- Customer Success Manager position at Amadeus
- Permanent, Remote position based in Toronto or Ottawa, Canada
- Responsible for managing small & medium customer(s) and empowering them to unlock the most value of Amadeus solutions
In This Role You’ll
- Serve as the primary point of contact for customers
- Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns
- Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients
- Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry
- Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs
- Provide customers with proactive information on optimizing the use of Amadeus products
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become the primary point of contact for optimization and usage of Amadeus products and services
- Gather customer usage data relevant for product development and enhancements
- Collect and share business process and marketing best practices
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Generate Amadeus Hospitality revenue through upselling and cross selling opportunities
About The Ideal Candidate
- Education: Bachelor’s degree in a related business field or equivalent work experience
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company
- Prior experience managing and optimizing a portfolio of customers
- Demonstrated experience managing a portfolio of accounts and achieving financial goals
- Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry
- Computing: Advanced knowledge of MS PowerPoint, Word, Excel, and Outlook
- Knowledge of Salesforce.com preferred
- Language: Proficiency in English
- Specific Knowledge: Revenue Management skills are a plus
- Ability to complete multiple tasks concurrently and deliver results under pressure
- Detail oriented and action driven, with account management experience preferred
- Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams
Working At Amadeus, You Will Find
- A critical mission and purpose powering the future of travel
- A truly global DNA
- Great opportunities to learn
- A caring environment
- A complete rewards offer including salary, bonus, equity, and benefits
- A flexible working model
- A diverse and inclusive community
- A Reliable Company
Additional Information
- Application process takes no longer than 10 minutes
- Amadeus is an equal opportunity employer
- Be aware of recruitment scams Amadeus never charges fees
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