Manager Inside Sales
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Key skills for this role
About the Role
Etihad Airways seeks a results-driven Inside Sales Manager to lead and scale the global inside sales function targeting SMEs and trade partners. The role involves driving new business generation, optimizing CRM tools, and coaching teams to achieve conversion KPIs.
Key Skills for This Role
Responsibilities
- Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners
- Drive new business generation and conversion of inbound, outbound, and dormant leads
- Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing
- Lead, coach, and develop Inside Sales teams, driving performance against activity and conversion KPIs
- Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility
- Implement segmentation, lead scoring, and qualification frameworks to prioritise opportunities
- Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution
- Ensure seamless handover of qualified opportunities to Field Sales with full context and momentum
- Embed CRM discipline, data accuracy, and virtual selling best practices
- Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy
Requirements
- Bachelor's degree in Business, Sales, or related field (Master's preferred)
- 5+ years of experience in aviation sales, B2B sales, or inside sales leadership
- Proven experience building or scaling inside sales or digital sales teams
- Strong analytical and data interpretation skills
- Solid understanding of airline commercial and revenue functions
- Experience with Salesforce or similar CRM
Full Job Posting
Job Description
- We are looking for a driven and results oriented Inside Sales Manager to join our commercial team. This role plays a critical part in driving early stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue generating accounts.
Accountabilities
- Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners
- Drive new business generation and conversion of inbound, outbound, and dormant leads
- Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing
- Lead, coach, and develop Inside Sales teams, driving performance against activity and conversion KPIs
- Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility
- Implement segmentation, lead scoring, and qualification frameworks to prioritise opportunities
- Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution
- Ensure seamless handover of qualified opportunities to Field Sales with full context and momentum
- Embed CRM discipline, data accuracy, and virtual selling best practices
- Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy
Qualifications
- Bachelor’s degree in Business, Sales, or related field (Master’s preferred)
- 5+ years’ experience in aviation sales, B2B sales, or inside sales leadership
- Proven experience building or scaling inside sales or digital sales teams
- Strong analytical and data interpretation skills
- Solid understanding of airline commercial and revenue functions
- Experience with Salesforce or similar CRM
Additional Information
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of ex
Recruitment Fraud Alert
- Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face to face or via video/telephone before any formal offer. If you
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