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indeed

Manager, Education & Learning Strategy (Creditor & BNSIA)

Scotiabank
Toronto, CAN
Full Time
Manager
4 days ago
Learning DesignPerformance ConsultingChange ManagementProject ManagementStakeholder ManagementInstructional Design
Free

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Learning DesignPerformance ConsultingChange Management
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Purpose

  • Contributes to the overall success of the Global Insurance globally ensuring specific individual goals, plans, initiatives are executed in support of business strategies and objectives.
  • Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What you will be doing

  • Champions a customer focused culture to deepen client relationships.
  • Act as a performance consultant by assessing learning needs, diagnosing performance gaps, and recommending solutions.
  • Develop and execute learning, coaching, and performance enablement strategies aligned to Global Insurance priorities.
  • Design and implement blended learning solutions (ILT, virtual, eLearning, microlearning, assessments, job aids, coaching resources).
  • Partner with business leaders, channel teams, and SMEs to strengthen insurance knowledge and sales effectiveness.
  • Support change management, program implementation, feedback collection, and reporting.
  • Use data, analytics, and AI tools to improve learning effectiveness, personalization, and efficiency.
  • Ensure content is accurate, compliant, and aligned to sales practices, regulatory requirements, and governance.
  • Enable trainers and coaches through structured guidance and train the trainer approaches.
  • Track and evaluate success measures including adoption, learning transfer, behavior change, and business impact.
  • Champion a customer focused, high performance, and inclusive work environment.
  • Ensure adherence to risk culture, Code of Conduct, Global Sales Principles, and business controls.

Qualifications

  • Post secondary degree or equivalent experience in adult learning, business, insurance, or related field.
  • Experience in learning design, performance consulting, change management and sales enablement.
  • Strong project management, communication, and stakeholder management skills.
  • Knowledge of insurance products, channels, and regulatory environment.
  • Experience using learning technologies, analytics, and AI enabled tools.
  • Ability to influence, problem solve, and work in a complex, fast paced environment.

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