Manager, eCommerce

• Serve as the primary business owner for the eCommerce technology ecosystem and co-business owner of NetSuite for product data, partnering with Technology, engineering, architecture, and external partners to ensure platform capabilities support business and customer needs.
• Translate business requirements into functional requirements, user stories, process flows, and acceptance criteria, and partner with technical teams through solution design, development, testing, implementation, and post-launch validation.
• Maintain an understanding of commerce architecture, integrations, and data flows across commerce, CMS, ERP, CRM, payment, analytics, fulfillment, and related platforms to identify dependencies and opportunities for improvement.
• Partner with Technology to diagnose and prioritize production issues and drive platform, integration, and automation enhancements that improve customer experience, functionality, scalability, and operational efficiency.

• Oversee the operational health of the eCommerce business, including product and catalog management, product setup and configuration, SKU structures, pricing, promotions, purchasing experiences, and transaction flows.
• Lead eCommerce activities for new product launches, ensuring commerce requirements, system dependencies, configurations, testing, and operational readiness are completed prior to launch.
• Coordinate dependencies across eCommerce, ERP, payments, fulfillment, Finance, Customer Experience, and other connected systems and teams to ensure accurate and reliable transaction processing.
• Establish and maintain processes, controls, documentation, and governance that support accurate, efficient, and scalable commerce operations.
• Lead resolution of commerce-related operational issues, coordinating across teams to identify root causes, minimize customer and business impact, and implement solutions that reduce recurrence.
• Balance day-to-day commerce operations and issue resolution with product launches, platform development, and longer-term optimization priorities.

· Bachelor’s degree in Business, Marketing, Digital Commerce, Information Systems, or a related field, or equivalent experience in lieu of degree.

· Ten (10) or more years of experience in eCommerce, digital product, digital experience, or a related field, with experience owning complex digital commerce initiatives.

· Demonstrated experience managing an eCommerce platform and the broader ecosystem of systems required to support digital transactions.

· Experience translating business needs into requirements and working closely with technology or engineering teams.

· Experience managing complex cross-functional initiatives with multiple stakeholders and dependencies.

· Experience using data and analytics to evaluate eCommerce performance, identify opportunities, and drive improvements in conversion, customer experience, and revenue.

· Prior experience leading or managing employees.

· Experience with Adobe Commerce, Adobe Experience Manager, Adobe Analytics/CJA, NetSuite, Salesforce are strongly preferred.

• Strong knowledge of eCommerce strategy, digital customer experience, merchandising, product and catalog management, and commerce operations.
• Strong understanding of the end-to-end digital commerce ecosystem, including eCommerce platforms, ERP, CRM, CMS, payment processing, fulfillment, analytics, and system integrations.
• Ability to develop and execute eCommerce strategies and roadmaps aligned with business objectives, customer needs, and revenue goals.
• Strong analytical and problem-solving skills with the ability to interpret eCommerce KPIs, customer behavior, and business performance data and translate findings into actionable recommendations.
• Demonstrated ability to define business and functional requirements and effectively partner with technical teams throughout design, development, testing, implementation, and ongoing optimization.
• Strong project and program management skills with the ability to manage multiple priorities, dependencies, and initiatives in a complex, cross-functional environment.
• Ability to identify and resolve operational and technology issues, assess business and customer impact, and develop scalable solutions.
• Strong leadership and people management skills, including the ability to establish priorities, delegate responsibilities, coach employees, and foster accountability.
• Strong interpersonal and collaboration skills with the ability to build effective relationships across Technology, Marketing, Finance, Product, Customer Experience, and other business functions.
• Strong written and verbal communication skills, including the ability to communicate complex technical and business concepts to both technical and non-technical audiences.
• Sound business judgment with the ability to balance immediate operational needs with longer-term strategic priorities.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation.

Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote.

Employees must be available during standard business hours, with core hours beginning between 8:00–9:00 a.m. and concluding between 5:00–6:00 p.m. local time.

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The hiring range for this position is $110,000 to $130,000 per year.

This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications.

SHRM offers a competitive and comprehensive total rewards package.

The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.