Learning Solutions Product Manager

Manage ongoing performance, quality, relevance, and learner experience of assigned products throughout the product lifecycle.

Analyze utilization, learner and customer feedback, financial and product performance, and market trends to identify opportunities for improvement and growth.

Develop and maintain product roadmaps, content refresh plans, review cycles, and enhancement priorities.

Recommend product updates, enhancements, repositioning, consolidation, or sunset actions based on performance, audience needs, and market conditions.

Lead the implementation of approved enhancements to content, delivery methods, learning journeys, and learner experiences.

Establish and monitor appropriate product success measures and use results to inform ongoing product decisions and improvements.

Develop learning solutions that address the evolving needs of HR professionals at different career stages and levels of responsibility.

Ensure learning products reflect the current HR environment, relevant research and best practices, adult-learning principles, instructional design standards, and accessibility requirements.

Develop and manage solutions across digital, instructor-led, cohort-based, blended, and other appropriate learning modalities.

Partner with Technology/LXP teams to support platform delivery, integrations, reporting, functionality, and the overall learner experience.

Identify opportunities to improve consistency, accessibility, usability, and effectiveness of learning experiences across products and delivery channels.

Explore and incorporate AI and emerging learning technologies to improve personalization, scalability, learner engagement, and outcomes.

Ensure consistent product quality and learner experience across delivery channels and audience segments.

Lead cross-functional execution of assigned learning product development, launch, and enhancement initiatives.

Partner with Product Strategy & Portfolio to provide feasibility, delivery, customer, market, and performance insights that inform product and portfolio decisions.

Incorporate audience, organizational buyer, learner, instructor, and other stakeholder feedback into product development and continuous improvement plans.

Partner with Marketing and Sales to provide accurate product information, positioning inputs, value propositions, and launch and sales enablement support.

Manage relationships and deliverables with vendors, contractors, instructors, and subject matter experts supporting assigned products.

Facilitate cross-functional working sessions and maintain alignment on responsibilities, dependencies, decisions, timelines, and next steps.

Maintain visibility into product progress, risks, decisions, performance, and outcomes and communicate relevant information to stakeholders and leadership.

Seven (7) or more years of progressive experience in product management, professional learning, instructional design, learning and development, or a related discipline.

Demonstrated experience developing, launching, managing, and improving professional learning products, programs, or solutions.

Experience translating customer and learner needs and product direction into requirements, development plans, delivery models, and scalable offerings.

Experience managing products or solutions through multiple stages of the product lifecycle.

Experience developing or managing learning products across digital, instructor-led, cohort-based, blended, or other learning modalities.

Experience working with learning technologies, learning experience platforms, or digital learning environments.

Experience managing complex, cross-functional product development or implementation initiatives.

Experience managing vendors, contractors, instructors, or subject matter experts.

Experience using learner feedback, customer insights, product data, and market information to inform product decisions and improvements.

Experience in an association, professional education, membership, or knowledge-based organization preferred.

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The hiring range for this position is $105,000 to $130,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.