Manager - Digital Channel Sales (Payments)

Job Purpose

Key Responsibilities

• Lead pre-sales activities to support Relationship Managers and fintech partners in effectively positioning and onboarding digital channel solutions.
• Drive commercial and product-led growth for digital platforms including mobile banking, web banking, APIs, and development portals.
• Define and maintain the UX/UI roadmap for digital channels based on customer needs, business priorities, and evolving market opportunities.
• Map, review, and optimize end-to-end customer journeys, enhancing experiences across digital acquisition, onboarding, servicing, and engagement.
• Collaborate with sales teams to convert client and market feedback into product enhancements and channel development priorities.
• Partner with product, technology, operations, and implementation teams for smooth rollout of digital channel capabilities.
• Ensure integration between backend systems, partner platforms, APIs, and customer-facing interfaces.
• Drive customer adoption through enablement programs, solution presentations, partner engagement, and feedback-driven improvements.
• Continuously improve customer experience across digital touchpoints by identifying friction points and implementing enhancements to functionality, usability, and service quality.
• Monitor and optimize engagement metrics such as DAU/MAU and other usage indicators, strengthening overall channel performance.
• Increase conversion rates across digital journeys from onboarding to transaction usage.
• Track customer satisfaction and coordinate with internal teams to resolve service gaps and boost channel effectiveness.
• Support development of business cases, sales enablement materials, product demos, and client walkthroughs for digital channel offerings.
• Serve as a key liaison between sales, product, technology, operations, and external partners to align strategies, delivery, and growth objectives.

Key Skills, required Qualifications & Experience

• Bachelor's degree in Business, Marketing, Information Technology, Engineering, or related field required.
• Minimum of 6–8 years’ experience in digital channels, product management, sales enablement, or channel growth roles within banking, fintech, or financial services.
• Proven track record in both product and sales functions, especially within mobile or web banking, APIs, or partner-led channel businesses.
• Strong knowledge of customer acquisition funnels, engagement metrics (DAU/MAU), conversion optimization, and customer satisfaction drivers.
• Extensive experience collaborating with cross-functional teams and external partners to launch, position, and scale digital solutions.
• Experience with banking channels, partner integrations, and digital customer experience initiatives is highly valued.
• Technical competencies: Digital channels product management, pre-sales and solution positioning, mobile and web banking platforms, APIs and development portal acumen, UX/UI roadmap definition, customer journey design, channel adoption, engagement management, and conversion optimization.
• Advantageous: Certifications in digital product management, UX/UI, sales management, or agile delivery. Training in customer journey mapping, digital transformation, or solution selling