Manager - Community Management (National Talent)
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Key skills for this role
About the Role
TECOM Group seeks a Manager for Community Management to oversee co-working space operations, front desk, building operations, and business development support. Requires 5-6 years of experience in workplace operations and a bachelor's degree in business administration or hospitality.
Key Skills for This Role
Responsibilities
- Support the Head of Co working space in developing the overall strategy and plan for the Co working space
- Develop the requisite budget for smooth operations of the co working space
- Manage operational plans for the department in line with approved budgets and policies
- Oversee and lead the daily operations of the function, analyze workflows, establish priorities, develop standards and set deadlines
- Ensure the front desk / reception desk is always manned, calls are attended, and customers are guided
- Oversee the incoming mails / messengers and ensure they directed to the right individuals
- Ensure all registration applications are collected promptly and documents are checked for accuracy
- Inspect the allocated premises and ensure that the facilities and services are in line with member needs
- Develop and maintain the room booking system for the facilities
- Conduct regular formal and informal meetings with stakeholders and members to discuss expectations
- Develop and implement KPI’s and reporting structure for the operations function
- Identify process and operational inefficiencies and address them continuously
Requirements
- Bachelor's degree in business administration/hospitality or any related discipline
- Minimum 5 6 years of experience in a similar role running workplace operations within a similar organization
- Good understanding of the UAE corporate, business, cultural and institutional environment
- Strongly engrained commitment to creating an exceptional customer experience
- Well organized problem solver with the ability to foresee operational and customer challenges in advance
- Excellent planning and organising skills
Full Job Posting
About the Job
- An opportunity has arisen for a Manager – Community Management to join TECOM.
- The main duties include supporting strategy/budgeting/plans, front desk operations, building operations, business development support, relationship management, and reporting.
Support with Strategy / Budgeting / Plans
- Support the Head of Co working space in developing the overall strategy and plan for the Co working space.
- Develop the requisite budget for smooth operations of the co working space.
- Support the Head in developing KPIs and targets for the function.
- Work closely with the Head to optimize operational efficiency.
- Manage operational plans in line with approved budgets and policies.
- Ensure compliance with policies, processes, procedures and practices.
- Oversee and lead the daily operations of the function.
Front Desk, Registrations & Mail Room
- Ensure the front desk / reception desk is always manned, calls are attended, and customers are guided.
- Guide the team in screening, shortlisting applicants and responding to member queries.
- Oversee the incoming mails / messengers and ensure they directed to the right individuals.
- Ensure all registration applications are collected promptly and documents are checked for accuracy.
- Lead and manage the performance of the team to achieve high levels of customer satisfaction.
Building Operations
- Inspect the allocated premises and ensure facilities and services meet member needs.
- Support corporate HSE & FM in ensuring compliance to Quality and HSE policies.
- Develop and maintain the room booking system for facilities.
- Work with Group IT and Facilities management for periodic maintenance.
- Monitor performance of facility management suppliers.
Business Development and Programming & Events Support
- Oversee support for Programming & Events function with operations for events.
- Review member profiles to ensure completeness and anticipate future needs.
Relationship Management
- Conduct regular formal and informal meetings with stakeholders and members.
- Research and pursue collaborations with key industry players.
Reporting and Continual Improvement
- Develop and implement KPI’s and reporting structure for the operations function.
- Provide periodic reports to Management.
- Monitor and review survey results and feedback from members.
- Lead development and implementation of systems and processes.
- Identify process and operational inefficiencies and address them continuously.
- Contribute to development and implementation of ‘best in class’ processes.
About you
- Bachelor’s degree in business administration/hospitality or any related discipline.
- Minimum 5 6 years of experience in a similar role running workplace operations.
- Good understanding of the UAE corporate, business, cultural and institutional environment.
- Strongly engrained commitment to creating an exceptional customer experience.
- Well organized problem solver with the ability to foresee operational and customer challenges.
- Excellent planning and organising skills.
About the Benefits
- Competitive compensation, career development opportunities, and a collaborative work environment.
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