Manager Community Management - Dubai Holding Community Management
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Key skills for this role
About the Role
Dubai Holding Community Management seeks a Manager to oversee community operations, resident relations, and financial management for prestigious communities in Dubai. The role requires 7-10 years of progressive experience in community or property management, with at least 3-5 years in a managerial capacity.
Key Skills for This Role
Responsibilities
- Oversee daily operations and administration of assigned communities, ensuring high standards of maintenance, cleanliness, and security
- Manage service providers and contractors, ensuring adherence to SLAs for landscaping, cleaning, pest control, and security
- Conduct regular site inspections to monitor community assets and service quality
- Act as primary point of contact for residents, addressing inquiries, concerns, and complaints
- Foster strong relationships with residents and promote community engagement
- Prepare community budgets, oversee approved budgets including service charges and operational expenses
- Monitor expenditure against budget, identify variances, and implement corrective actions
- Ensure timely collection of service charges and manage payment related queries
- Ensure compliance with community rules and regulations and relevant governing laws
- Lead, mentor, and develop a team of Community Management professionals
- Prepare regular reports on community performance, resident satisfaction, budget status, and key operational metrics
Requirements
- Bachelor's degree in business administration, Property Management, Real Estate, or related field
- Minimum 7 10 years of progressive experience in community management, property management, or real estate operations
- At least 3 5 years in a managerial or supervisory capacity
- Strong understanding of community living concepts, owner association management, and local regulations
- Proven experience in managing service providers and overseeing community budgets
- Proficiency in Microsoft Office Suite and property/community management software
- Excellent leadership, team management, and interpersonal skills
- Strong communication, negotiation, and conflict resolution abilities
- Exceptional organizational and project management skills
- Customer centric mindset with commitment to high resident satisfaction
Full Job Posting
About Dubai Holding Community Management
- Dubai Holding Community Management (DHCM) is a premium community management services provider under Dubai Holding, established in 2021.
- DHCM manages prestigious communities including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, JBR, and Business Bay Executive Towers, as well as iconic districts.
Role Purpose
- The Manager Community Management oversees overall management, operations, and resident experience within assigned communities.
- The role ensures effective implementation of community rules, efficient service delivery, and cultivation of a positive living environment.
Key Responsibilities
- Oversee daily operations and administration of assigned communities, ensuring high standards of maintenance, cleanliness, and security.
- Manage service providers and contractors, ensuring adherence to SLAs for landscaping, cleaning, pest control, and security.
- Conduct regular site inspections to monitor condition of community assets and service quality.
- Act as primary point of contact for residents, addressing inquiries, concerns, and complaints effectively.
- Foster strong relationships with residents, promoting a sense of community and encouraging participation.
- Prepare community budgets, oversee approved budgets including service charges and operational expenses.
- Monitor expenditure against budget, identify variances, and implement corrective actions.
- Ensure timely collection of service charges and manage payment related queries.
- Ensure residents and service providers comply with Community Rules and Regulations.
- Manage and resolve violations or non compliance issues fairly.
- Collaborate with internal departments and external authorities.
- Lead, mentor, and develop a team of Community Management professionals.
What we’re looking for
- Bachelor’s degree in business administration, Property Management, Real Estate, or related field.
- Minimum of 7 10 years of progressive experience in community management, property management, or real estate operations.
- At least 3 5 years in a managerial or supervisory capacity.
- Strong understanding of community living concepts, owner association management, and local regulations.
- Proven experience in managing service providers and overseeing community budgets.
- Proficiency in Microsoft Office Suite and relevant property/community management software.
- Excellent leadership, team management, and interpersonal skills.
- Strong communication, negotiation, and conflict resolution abilities.
- Exceptional organizational and project management skills.
- Strong analytical and problem solving abilities.
- Customer centric mindset with commitment to high resident satisfaction.
About the Benefits
- Competitive compensation, career development opportunities, and collaborative work environment.
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