Manager, Client Services

Job requirements

• Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment

• Experience working with national retailers or within an agency supporting retail clients

• Strong track record in developing strategic solutions based on data and business insights

• Demonstrated experience managing multiple stakeholders, including executive-level clients

• Experience managing budgets, client margins, and resource allocation

• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

• Strategic Thinking & Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutions

• Client Leadership: Strong client-first mindset with the ability to build trust and long-term partnerships

• Project Management Excellence: Highly organized with the ability to manage multiple programs simultaneously

• Communication: Exceptional verbal and written communication skills across all levels of the organization

• Collaboration & Influence: Proven ability to lead cross-functional teams and align diverse stakeholders

• Financial Acumen: Experience managing project budgets, forecasting, and client profitability

• Adaptability: Thrives in fast-paced environments and remains calm under pressure

• Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint

• You are a quick learner with a passion for innovation and continuous improvement

• You are deeply client-focused and put client success at the center of everything you do

• You bring experience in marketing, loyalty, and/or customer experience

• You are highly organized with exceptional communication skills

• You can confidently build relationships across all levels of an organization

• You take full ownership of your work and are driven to deliver excellence (“own it” mindset)

• You inspire and elevate both your team and yourself

• You actively seek feedback, ask questions, and pursue growth opportunities

• You thrive in collaborative, team-oriented environments

• You build meaningful relationships that go beyond day-to-day business

• You act as a strong client advocate and a supportive team leader

• You consistently plan, adapt, and align your work to client objectives