Customer & Employee Experience Consultant

Job requirements

• 10+ years’ experience in leadership, customer experience, employee experience, coaching, consulting, and/or training.

• Demonstrated success leading cultural transformation and/or customer satisfaction initiatives.

• Experience managing complex human-centric transformations involving people, processes, and technology

• A consultative *and* coach-like approach that builds credibility quickly, builds consensus, and inspires transformation.

• Strong facilitation skills and comfort speaking to various audiences - from executive teams to deskless workers.

• Proven ability to manage your own schedule, prioritize responsibilities, and meet deadlines with minimal supervision.

• Savvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce).

• Comfortable with data—able to present it in a meaningful way to drive action.

• Valid U.S. driver’s license and vehicle/business liability insurance (or willingness to obtain).

• Advanced proficiency of the following skills: autonomy + collaboration, discernment, critical thinking, agility + improvisation, relationship building, concise + detailed + influential communication, participant engagement, problem-solving, active listening, giving feedback, fostering emotional intelligence.

• Automotive, retail, and/or hospitality industry experience.

• Coaching or training certifications (e.g., ICF, CTDP, EQA).

• Prior experience as an independent consultant.

• You’re approachable, adaptable, and can lead with influence rather than authority.

• You inspire teams and leadership to embrace change and take ownership of both customer and employee experiences.

• You thrive in a high-travel, project-based environment and bring your best to each engagement.

• You’re savvy with technology, systems, and keeping organized to drive efficient and optimal performance.

• You know how to read a room, diffuse resistance, and energize a team toward a shared goal.

• You can figure things out on your own and aren't afraid to ask for help.

• You enjoy the balance of working independently and as a team player.

• You're comfortable standing in front of the room, at the boardroom table, and grabbing a seat with team members in the lunchroom.

Job responsibilities

• Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 – not including travel).