Manager CDD Operations
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Key skills for this role
About the Role
We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments at a leading crypto exchange. The role involves team leadership, governance, process optimization, and stakeholder engagement.
Key Skills for This Role
Responsibilities
- Lead and manage the onboarding verification team across Institutional (KYB) and Retail (KYC) workflows
- Ensure SLAs, quality standards, and regulatory obligations are consistently met
- Provide coaching, performance management, and training to build a high performing team
- Act as escalation point for complex onboarding cases, including high risk entity structures, PEPs and fraud related referrals
- Oversee end to end onboarding processes for both institutional and retail customers
- Drive standardization of CDD/EDD frameworks across KYB and KYC segments
- Develop and maintain robust policies, procedures, controls, and documentation standards
- Manage BAU onboarding operations and support migration or centralization initiatives
- Identify process gaps and implement improvements to enhance efficiency and customer experience
- Collaborate with Product and Tech teams to improve onboarding systems and automation
- Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management
- Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters
Requirements
- 6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency
- Proven experience managing and developing onboarding or compliance operations teams
- Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards
- Strong hands on experience reviewing complex corporate structures, identifying UBOs, assessing high risk jurisdictions, and handling PEP and EDD cases
- Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions
- Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management
- Excellent stakeholder management and communication skills
Full Job Posting
About the Opportunity
- We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments.
- This role will primarily oversee Institutional (KYB) onboarding, with additional oversight and alignment responsibilities across Retail (KYC) onboarding to ensure consistency in regulatory standards, operational controls, and customer experience.
- As the organization scales, this role may expand to manage global onboarding teams driving standardized processes, governance, and performance management across multiple jurisdictions.
- You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally.
- This position reports directly to the Global KYC Operations Senior Manager.
What You’ll Be Doing
- Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.
- Ensure SLAs, quality standards, and regulatory obligations are consistently met.
- Provide coaching, performance management, and training to build a high performing team.
- Act as escalation point for complex onboarding cases, including high risk entity structures, PEPs and fraud related referrals.
- Oversee end to end onboarding processes for both institutional and retail customers.
- Drive standardization of CDD/EDD frameworks across KYB and KYC segments.
- Develop and maintain robust policies, procedures, controls, and documentation standards.
- Ensure periodic review and refresh processes meet regulatory and internal requirements.
- Manage BAU onboarding operations and support migration or centralization initiatives where required.
- Identify process gaps and implement improvements to enhance efficiency and customer experience.
- Collaborate with Product and Tech teams to improve onboarding systems and automation.
- Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.
Requirements
- 6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.
- Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.
- Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.
- Strong hands on experience reviewing complex corporate structures, identifying UBOs, assessing high risk jurisdictions, and handling PEP and Enhanced Due Diligence (EDD) cases.
- Demonstrated ability to act as an escalation point for complex, high risk onboarding and fraud related cases.
- Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions.
- Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.
- Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, Fraud, Legal, Product, and Technology teams.
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