Manager CDD Operations

Who We Are

About The Opportunity

Operations Manager

Kyb

Kyc

Team Leadership & Operational Management

• Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.
• Ensure SLAs, quality standards, and regulatory obligations are consistently met.
• Provide coaching, performance management, and training to build a high-performing team.
• Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.

Onboarding Governance & Controls

• Oversee end-to-end onboarding processes for both institutional and retail customers.
• Drive standardization of CDD/EDD frameworks across KYB and KYC segments.
• Develop and maintain robust policies, procedures, controls, and documentation standards.
• Ensure periodic review and refresh processes meet regulatory and internal requirements.

Program & Process Optimization

• Manage BAU onboarding operations and support migration or centralization initiatives where required.
• Identify process gaps and implement improvements to enhance efficiency and customer experience.
• Collaborate with Product and Tech teams to improve onboarding systems and automation.
• Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.

Stakeholder & Regulatory Engagement

• Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.
• Support regional MLRO on escalated AML or fraud cases.
• Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.
• Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.

Requirements

• 6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.
• Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.
• Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.
• Strong hands-on experience reviewing complex corporate structures, identifying UBOs, assessing high-risk jurisdictions, and handling PEP and Enhanced Due Diligence (EDD) cases.
• Demonstrated ability to act as an escalation point for complex, high-risk onboarding and fraud-related cases.
• Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions.
• Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.
• Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, Fraud, Legal, Product, and Technology teams.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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