Manager, Business Partnership ( UAE National )
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Key skills for this role
About the Role
Commercial Bank of Dubai seeks a Manager, Business Partnership to lead strategic partnership development for credit card programs. The role involves managing merchant relationships, negotiating contracts, and driving portfolio profitability.
Key Skills for This Role
Responsibilities
- Establish and grow relationships with diverse merchants to deliver exclusive credit card benefits, rewards, and instalment options
- Design and implement data driven marketing strategies with partners to boost card usage, acquire new accounts, and improve retention
- Lead the development and monitoring of partner instalment programs, ensuring compliance and optimal customer experience
- Direct partnership negotiations and contract management to secure mutually beneficial and profitable agreements
- Track partnership performance against KPIs, analyse data for improvement opportunities, and report to senior management
Requirements
- University graduate with 5+ years in business development and/or partnership management
- Minimum bachelor's degree in finance or data sciences (or equivalent)
- Data analytics certification and decision management experience are advantageous
- Strong knowledge of online and digital marketing tools and best practices
- Banking or financial services experience is beneficial
- Proven track record in sourcing, managing, and negotiating partnerships
- Excellent communication skills in Arabic and English
Full Job Posting
The Role
- Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country
- CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022
- Job Purpose: Lead the strategic identification, cultivation, and management of key partnerships to drive credit card usage, enhance customer value propositions, expand instalment program offerings, and support digital engagement
Principal Accountabilities
- Strategic Partnership Development: Establish and grow relationships with diverse merchants (retail, e commerce, travel, etc.) to deliver exclusive credit card benefits, rewards, and instalment options
- Campaign Management: Design and implement data driven marketing strategies with partners to boost card usage, acquire new accounts, and improve retention
- Instalment Program Oversight: Lead the development and monitoring of partner instalment programs, ensuring compliance and optimal customer experience
- Negotiation & Contract Management: Direct partnership negotiations and contract management to secure mutually beneficial and profitable agreements
- Cross Functional Collaboration: Work closely with Product, Marketing, Legal, Digital, Technology, and Compliance teams to align partnership objectives with business goals
- Performance Analysis: Track partnership performance against KPIs, analyse data for improvement opportunities, and report to senior management
- Market Insight & Innovation: Monitor industry trends and competitive landscape to maintain and grow P&L through partner relationships
- Regulatory & Audit Support: Ensure compliance with regulatory requirements and support audit processes
- Customer Engagement: Collaborate with client engagement and product teams to address customer complaints and enhance satisfaction
- Stakeholder Coordination: Partner with Credit, Operations, and Risk teams to implement credit strategy and risk management
- Communication & Training: Ensure all channels are informed and trained on product, process, and system updates
- Deliver High Engagement: Drive customer engagement across partners and business channels
Requirements
- University graduate with 5+ years in business development and/or partnership management
- Minimum bachelor's degree in finance or data sciences (or equivalent)
- Data analytics certification and decision management experience are advantageous
- Strong knowledge of online and digital marketing tools and best practices
- Banking or financial services experience is beneficial
- Proven track record in sourcing, managing, and negotiating partnerships
- Self starter, adaptable to ambiguity and fast paced environments
- Strong project management and financial analysis skills
- Excellent communication skills in Arabic and English
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