Manager – Auto Division/ BDM
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Key skills for this role
About the Role
Xad Technologies seeks a Manager – Auto Division to lead and grow its automotive service business unit in Sharjah. The role focuses on business development, service operations, revenue growth, cost control, and divisional profitability.
Key Skills for This Role
Responsibilities
- Lead the setup, structure, operating model, manpower plan, service offerings, pricing strategy, and growth roadmap for XAD's Auto Division
- Identify and develop revenue opportunities from corporate customers, fleet owners, individual customers, insurance related work, service contracts, maintenance packages, and strategic partnerships
- Build and maintain strong relationships with customers, fleet clients, vendors, partners, and key stakeholders to support customer retention and repeat business
- Oversee the performance of service operations, workshop maintenance, repair delivery, job turnaround, quality control, customer handling, and complaint resolution
- Take ownership of divisional revenue targets, gross margins, operating costs, overhead recovery, and overall profitability of the Auto Division
- Review and approve service pricing, maintenance packages, quotations, discounts, customer offers, supplier costs, and job profitability within delegated authority
- Ensure proper SOPs are implemented for job cards, inspections, customer approvals, estimates, parts issuance, repairs, quality checks, delivery notes, invoicing, and customer sign off
- Coordinate with internal departments to ensure adequate manpower, workshop capacity, tools, equipment, spare parts, suppliers, and subcontracted support are available
- Identify and manage commercial, operational, customer, quality, safety, financial, procurement, and cash flow risks within the Auto Division
- Provide regular updates to senior management on revenue, profitability, service volumes, workshop performance, customer complaints, collections, risks, and key decisions required
Requirements
- 8+ years of experience in automotive service, workshop operations, fleet maintenance, auto business management, or related industry
- Minimum 3 years in a managerial or business unit leadership role
- Strong UAE automotive service, repair, fleet, or maintenance market experience preferred
- Proven experience in managing revenue, costs, service operations, customer relationships, and team performance
- Strong understanding of workshop operations, maintenance services, customer handling, pricing, vendor management, and profitability control
- Experience dealing with corporate customers, fleet owners, suppliers, subcontractors, insurance related customers, and service teams
- Bachelor's Degree in Business Administration, Automotive Engineering, Mechanical Engineering, Operations Management, or related discipline preferred
- MBA or commercial/business management qualification will be an advantage
Full Job Posting
Role Overview
- The Manager – Auto Division will be responsible for leading, establishing, and growing XAD's Auto Division as a profit focused business unit.
- The role will focus on business development, service operations, maintenance performance, customer relationships, revenue growth, cost control, divisional profitability, and overall operational governance.
- Day to day service execution and maintenance activities will be handled by the Operations Manager – Service, Maintenance Manager, Maintenance Supervisor, technicians, admin, CRM, and support teams.
Key Responsibilities
- Lead the setup, structure, operating model, manpower plan, service offerings, pricing strategy, and growth roadmap for XAD's Auto Division.
- Identify and develop revenue opportunities from corporate customers, fleet owners, individual customers, insurance related work, service contracts, maintenance packages, and strategic partnerships.
- Build and maintain strong relationships with customers, fleet clients, vendors, partners, and key stakeholders to support customer retention and repeat business.
- Oversee the performance of service operations, workshop maintenance, repair delivery, job turnaround, quality control, customer handling, and complaint resolution.
- Take ownership of divisional revenue targets, gross margins, operating costs, overhead recovery, and overall profitability of the Auto Division.
- Review and approve service pricing, maintenance packages, quotations, discounts, customer offers, supplier costs, and job profitability within delegated authority.
- Ensure proper SOPs are implemented for job cards, inspections, customer approvals, estimates, parts issuance, repairs, quality checks, delivery notes, invoicing, and customer sign off.
- Coordinate with internal departments to ensure adequate manpower, workshop capacity, tools, equipment, spare parts, suppliers, and subcontracted support are available.
- Identify and manage commercial, operational, customer, quality, safety, financial, procurement, and cash flow risks within the Auto Division.
- Provide regular updates to senior management on revenue, profitability, service volumes, workshop performance, customer complaints, collections, risks, and key decisions required.
Required Experience & Qualification
- 8+ years of experience in automotive service, workshop operations, fleet maintenance, auto business management, or related industry.
- Minimum 3 years in a managerial or business unit leadership role.
- Strong UAE automotive service, repair, fleet, or maintenance market experience preferred.
- Proven experience in managing revenue, costs, service operations, customer relationships, and team performance.
- Strong understanding of workshop operations, maintenance services, customer handling, pricing, vendor management, and profitability control.
- Experience dealing with corporate customers, fleet owners, suppliers, subcontractors, insurance related customers, and service teams.
- Bachelor's Degree in Business Administration, Automotive Engineering, Mechanical Engineering, Operations Management, or related discipline preferred.
- MBA or commercial/business management qualification will be an advantage.
- Candidates with strong automotive service experience and proven market credibility may also be considered.
Key Skills & Competencies
- Strong understanding of automotive service, maintenance, repair operations, fleet support, and customer service models.
- Ability to identify opportunities, develop customers, and build a sustainable revenue pipeline.
- Strong knowledge of pricing, margins, cost control, billing, collections, and profitability.
- Ability to oversee customer intake, job flow, workshop coordination, turnaround time, and delivery commitments.
- Ability to handle corporate clients, fleet customers, retail customers, complaints, and service expectations.
- Ability to guide Operations Manager, Maintenance Manager, supervisors, technicians, admin, CRM, and support functions.
- Ability to identify and mitigate customer, commercial, operational, technical, and cash flow risks.
- Ability to define target markets, service offerings, growth priorities, and partnership models.
- Ability to prepare clear management dashboards, revenue reports, forecasts, and action plans.
Role Boundary
- The Manager – Auto Division is responsible for business growth, divisional profitability, customer development, service strategy, commercial direction, operational oversight, and overall performance of the Auto Division.
- The role is not expected to personally handle every service job, repair task, or day to day workshop activity. Daily execution remains with the Operations Manager – Service, Maintenance Manager, Maintenance Supervisor, technicians, admin, and CRM team.
- However, the Manager – Auto Division must maintain enough oversight to ensure that the division remains commercially controlled, operationally disciplined, customer focused, and profitable.
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