Manager, AR

Create customer delight

Save time

Innovate boldly, then make things happen

Align passion with purpose

Think big. Have fun. Do good.

Department: ModMed India

Reports To: AVP, Global Operations

Location: Hyderabad (Full-time, Office-based)

Shift: India Night Shift (collaborating with onshore & offshore teams)

Lead & Empower: Build, develop, and mentor a highly motivated, knowledgeable RCM AR team to maintain top-tier service delivery and high-quality performance.

Drive RCM Excellence: Bring hands-on RCM expertise focused on preventing denials, resolving Accounts Receivable (AR), and optimizing workflow efficiency.

Foster Global Collaboration: Work across geographic locations to resolve RCM escalations, streamline operations, and ensure adherence to ModMed’s compliance standards and standard operating procedures (SOPs).

Leverage Technology & Innovation: Adapt to highly automated environments and champion AI-driven tools, data analytics, and tech-forward solutions to continuously enhance efficiency.

Optimize Quality & Training: Collaborate closely with Quality and Training teams, as well as onshore coordinators, to review KPI trends, address root causes, and elevate team performance.

Support Seamless Implementations: Oversee new client onboarding to proactively identify challenges and facilitate smooth knowledge transfer between onshore and offshore teams.

Champion Culture: Promote an open-door policy, demonstrating an accessible, supportive leadership style that fosters an engaging, positive work environment.

Inform & Advise: Function as a key stakeholder in process standardization initiatives, sharing critical RCM findings and actionable recommendations with executive leadership.

Education & Certification

Bachelor’s Degree (preferably in Human Science, Commerce, or Business Administration).

Relevant industry certifications in RCM/Healthcare operations are preferred.

Experience & Skills

Industry Expertise: 12–15 years of relevant working experience in core Provider RCM, including at least 5 years as a Manager leading a delivery team of ~100 FTEs across various functions.

RCM Leadership: Deep, hands-on knowledge of physician RCM workflows, best practices, and denial resolution strategies.

Tech-Savvy Mindset: Demonstrated proficiency with data analytics, automation, and AI-driven tools.

People-First Leadership: Proven success in championing quality/process improvements while building a supportive, employee-centric workplace aligned with company values.

Cross-Geographic Collaboration: Experience working effectively with multi-regional teams; start-up or ground-up operational experience is a strong plus.

Work Alignment: Flexibility to work the India night shift to partner with global teams and willingness to work full-time on-site from our Hyderabad office.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,

Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,

Allowances: Annual wellness allowance to support your well-being and productivity,

Earned, casual, and sick leaves to maintain a healthy work-life balance,

Bereavement leave for difficult times and extended medical leave options,

Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,

Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels. We do not:

Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;

Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or

Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms. We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com. ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.