Senior CS Systems Administrator

Salesforce & CS Platform Architecture & Build (30%): Architect, configure, and maintain advanced system logic in Salesforce (CS custom objects, Flow automation, Apex/SOQL where applicable) and dedicated CS systems (e.g., ChurnZero, Gainsight, or newly evaluated CSP tools) to drive operational efficiency and customer health visibility.

Cross-Platform Integration & Data Management (20%): Design and maintain robust, high-performance bi-directional data integrations between Salesforce, CS platforms, enterprise data warehouses (Snowflake/BigQuery), and product telemetry. Ensure data integrity, accurate sync rules, and optimal API usage.

Platform Governance & Technical Health (15%): Act as primary technical owner for CS technology infrastructure. Manage technical debt, platform limits, system security/permissions, release updates, and long-term architectural scalability. Lead system evaluation for future software additions.

Strategic Technical Consulting (10%): Partner closely with CS Transformation Product Owners, Ops Leaders, and IT engineering to evaluate technical feasibility, refine requirements, and translate business goals into scalable technical designs.

AI Integration & Advanced Automation (10%): Serve as the technical SME on emerging AI infrastructure (e.g., Gainsight AI, Salesforce Einstein/Agentforce, LLM integrations), embedding predictive automation into daily CS workflows.

QA, CI/CD & Deployment Management (10%): Establish and execute end-to-end quality assurance frameworks, user acceptance testing (UAT), and structured deployment pipelines across sandbox and production environments.

Tier-3 Production Escalation (5%): Serve as the highest technical escalation point for critical system bugs, data sync errors, or platform disruptions within the CS ecosystem.

Deployment Execution (5%): Create and execute deployment plans, including the CICD pipeline of code being pushed into production with success validation.

Skills & Requirements:

Education Level: Minimum Bachelors in Business, Technology, or related area preferred. Master’s Degree in Computer Science, Information Systems, or related field preferred.

SaaS & CS Experience: 7+ years experience in SaaS System Administration & Enterprise Architecture.

CS Platform Expertise: 5+ years hands-on experience administering dedicated Customer Success Platforms (e.g., Gainsight, ChurnZero, Totango, or similar enterprise CS tools), including implementation or optimization experience.

Salesforce Expertise: 5+ years experience as a Salesforce Administrator / Developer (Sales Cloud, Service Cloud).

Integration Experience: Demonstrated experience architecting REST/SOAP APIs, middleware integrations, and ETL pipelines between CS platforms and enterprise CRMs.

Agile & Technical Documentation: Proven track record writing technical design documents, data flow maps, and test plans in an Agile development environment.

AI & Automation: Experience leveraging AI/LLM tools and predictive analytics within CS operations.

Core Competencies & Mindset: Strategic thinker with meticulous attention to detail and a results-oriented approach.

Technology enthusiast who enjoys designing and building solutions.

Team player who enjoys collaborating with teammates and welcomes system design and prioritization dialogue.

Accountable professional that is committed to driving successful project outcomes and exceptional experiences.

Demonstrated adaptability in a dynamic environment, with a commitment to effective outcomes and project success.

Coachable and eager to learn about enterprise technology systems and how to develop and deploy effective code.

Proficiency with standard integration design, authentication, and configuration.

Understanding of LLMs and other forms of enterprise AI infrastructure and its business application preferred.

Certified Administrator in Gainsight, ChurnZero, or equivalent CS platform highly preferred.

Deep expertise in Customer Success operational methodologies (health scores, churn prediction, playbooks, CSAT/NPS).

Strong proficiency in SOQL/SQL queries, data modeling, and relational database structures.

Exceptional cross-functional leadership, communication, and stakeholder management skills.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs,

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.