Management Information System Analyst
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Key skills for this role
About the Role
Responsibilities Prepare and maintain daily, weekly, and monthly MIS reports. Analyse Contact Center performance data and highlight trends. Ensure data accuracy, integrity, and timely reporting.
Key Skills for This Role
Full Job Posting
Responsibilities
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Analyse Contact Center performance data and highlight trends.
- Ensure data accuracy, integrity, and timely reporting.
- Develop automated reports and dashboards for operational teams.
- Support management with data-driven insights and performance tracking.
- Coordinate with WFM, Operations, and Quality teams for reporting needs.
Qualifications
- Minimum 2+ years of experience in a Contact Center environment as MIS (mandatory).
Required Skills
- Strong expertise in MIS reporting, data analysis, and dashboard creation.
- Advanced skills in Excel (Pivot Tables, VLOOKUP, Macros) and reporting tools (Power BI).
- Familiarity with Contact Center KPIs (SLA, AHT, CSAT, etc.).
- High attention to detail and strong analytical skills.
- Ability to manage large datasets and meet tight deadlines.
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