Loyalty & Partnerships Specialist
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Key skills for this role
About the Role
Boutiqaat is seeking a dynamic Loyalty & Partnerships Specialist in Dubai to elevate their loyalty ecosystem and build meaningful partnerships. You will execute loyalty programs, launch retention campaigns, build strategic partnerships, and analyze data to drive growth.
Key Skills for This Role
Responsibilities
- Execute and manage loyalty program operations and promotions.
- Support loyalty mechanics, reward structures, and customer segmentation.
- Monitor program performance and identify growth opportunities.
- Collaborate with Product and Tech teams to enhance loyalty features.
- Contribute to initiatives that increase customer retention and lifetime value.
- Launch retention, reactivation, engagement, and win back campaigns.
- Build audience segments using customer behavior, purchase history, and loyalty data.
- Manage automated journeys across email, SMS, push notifications, social media, and other channels.
- Optimize campaigns to improve participation, engagement, and Average Order Value (AOV).
- Conduct campaign QA and ensure flawless execution.
- Identify and onboard exciting brand partners.
- Support co marketing initiatives and loyalty collaborations.
Requirements
- Bachelor’s degree in marketing, Business Administration, or a related field
- Minimum 2 years of experience in CRM, loyalty, digital marketing, or campaign operations
- Experience within e commerce, retail, or customer focused digital platforms is highly preferred
- Hands on experience with loyalty and retention tools
- Familiarity with campaign management and automation platforms
- Experience with analytics tools such as GA4, Firebase, or similar platforms
- Strong Excel or Google Sheets skills
- Experience working with dashboards and performance reporting
- Fluent in English; Arabic is a plus
- Strong understanding of loyalty programs, customer lifecycle marketing, and retention strategies
- Excellent campaign execution and project management skills
- Strong analytical mindset with the ability to transform data into actionable insights
Full Job Posting
Overview
- At Boutiqaat, we're passionate about creating exceptional customer experiences that keep our community engaged, rewarded, and coming back for more.
- We're looking for a dynamic, data driven, and creative Loyalty & Partnerships Specialist to help elevate our loyalty ecosystem and build meaningful partnerships that drive growth.
- If you're excited by customer engagement, retention marketing, loyalty programs, CRM campaigns, and strategic collaborations, this could be your next big opportunity.
What You’ll Be Doing
- Execute and manage loyalty program operations and promotions.
- Support loyalty mechanics, reward structures, and customer segmentation.
- Monitor program performance and identify growth opportunities.
- Collaborate with Product and Tech teams to enhance loyalty features.
- Contribute to initiatives that increase customer retention and lifetime value.
- Launch retention, reactivation, engagement, and win back campaigns.
- Build audience segments using customer behavior, purchase history, and loyalty data.
- Manage automated journeys across email, SMS, push notifications, social media, and other channels.
- Optimize campaigns to improve participation, engagement, and Average Order Value (AOV).
- Conduct campaign QA and ensure flawless execution.
- Identify and onboard exciting brand partners.
- Support co marketing initiatives and loyalty collaborations.
What You Bring to the Table
- Bachelor’s degree in marketing, Business Administration, or a related field.
- Minimum 2 years of experience in CRM, loyalty, digital marketing, or campaign operations.
- Experience within e commerce, retail, or customer focused digital platforms is highly preferred.
- Hands on experience with loyalty and retention tools.
- Familiarity with campaign management and automation platforms.
- Experience with analytics tools such as GA4, Firebase, or similar platforms.
- Strong Excel or Google Sheets skills.
- Experience working with dashboards and performance reporting.
- Fluent in English; Arabic is a plus.
- Strong understanding of loyalty programs, customer lifecycle marketing, and retention strategies.
- Excellent campaign execution and project management skills.
- Strong analytical mindset with the ability to transform data into actionable insights.
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