Country HR Manager - Emiratization
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Key skills for this role
About the Role
Boutiqaat seeks a Country HR Manager to lead HR operations including employee relations, government relations, payroll, compliance, and HR business partnering in a fast-paced e-commerce environment.
Key Skills for This Role
Responsibilities
- Act as the primary HR point of contact for employees and managers on operational and employee related matters
- Manage employee relations matters including grievances, disciplinary actions, investigations, conflict resolution, and employee complaints
- Oversee all government relations activities and act as key liaison with governmental and regulatory authorities
- Oversee HR operational activities across the employee lifecycle, including onboarding, documentation, internal mobility, and separations
- Manage payroll preparation, validation, and coordination with Finance to ensure timely and accurate salary processing
- Manage employee benefits programs, including insurance, allowances, and other benefits
- Support implementation of talent management, performance management, succession planning, and workforce planning initiatives
- Oversee administration related employee services including documentation, official letters, insurance coordination, and other support
- Ensure compliance with HR policies, procedures, and governance requirements
- Prepare and maintain HR reports, dashboards, and workforce metrics
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum of 12 years of HR experience, including at least 4–6 years in an HR Business Partner or HR Manager role
- Experience in retail, e commerce, or fast paced operational environments preferred
- Strong exposure to employee relations, workforce management, and HR operations
- Proficiency in HR systems (HRIS) and employee data management tools
- Strong command of Microsoft Office applications
- Fluency in English and Arabic
- Strong understanding of HR policies, labor regulations, and employee relations practices
Full Job Posting
Role Overview
- The Country HR Manager is responsible for leading HR operations across Boutiqaat’s corporate and operational workforce, including HR administration, employee relations, government relations, payroll, compliance, and employee services.
Tasks, Duties and Responsibilities
- Act as the primary HR point of contact for employees and managers on operational and employee related matters.
- Provide HR guidance and support to business leaders on employee issues, policy interpretation, and people management practices.
- Partner with business stakeholders to ensure effective implementation of HR initiatives and programs.
- Support organizational changes and people related business requirements.
- Manage employee relations matters including grievances, disciplinary actions, investigations, conflict resolution, and employee complaints.
- Ensure fair, consistent, and compliant application of company policies and procedures.
- Advise managers on employee relations matters and recommend appropriate resolutions.
- Promote positive employee relations and a productive work environment.
- Support employee engagement initiatives and workplace communication activities.
- Oversee all government relations activities and act as the key liaison with relevant governmental and regulatory authorities.
- Ensure timely processing of employment visas, work permits, residency documentation, labor related requirements, and official company documentation.
- Monitor regulatory changes and ensure compliance with labor laws and governmental requirements.
Job Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum of 12 years of HR experience, including at least 4–6 years in an HR Business Partner or HR Manager role.
- Experience in retail, e commerce, or fast paced operational environments is preferred.
- Strong exposure to employee relations, workforce management, and HR operations.
- Proficiency in HR systems (HRIS) and employee data management tools.
- Strong command of Microsoft Office applications.
- Experience working with HR dashboards and reporting tools is an advantage.
- Fluency in English and Arabic.
- Strong understanding of HR policies, labor regulations, and employee relations practices.
- Strong stakeholder management and business partnering capabilities.
- Ability to manage employee relations cases with fairness and consistency.
- Strong organizational and workforce planning skills.
Work Location
- In person
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