Lounge Supervisor - Jazan Airport
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Supervise the daily operations of the airport lounge and ensure smooth service delivery.
- Lead, coach, and support the lounge team to maintain high service standards.
- Ensure exceptional customer service and promptly resolve guest concerns.
- Coordinate with internal teams and airport stakeholders to ensure operational efficiency.
- Monitor staff attendance, grooming, and performance.
- Ensure compliance with company policies, operational procedures, and health & safety standards.
- Prepare daily operational reports and support continuous service improvement.
Requirements
- Saudi National.
- Diploma or Bachelor's degree in Hospitality, Business Administration, or a related field.
- Minimum 4 years of supervisory experience in hospitality, aviation, hotels, lounges, or customer service operations.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Good command of English (spoken and written).
- Proficient in Microsoft Office applications.
- Ability to work on rotational shifts, including weekends and public holidays.
Benefits
- Career growth and development opportunities.
- Professional and dynamic work environment.
- Opportunity to be part of a growing aviation hospitality company.
About Golden Elite Catering Services
Saudi catering and hospitality provider serving industrial, corporate, airport, hospital, and VIP dining clients.
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