Loss Prevention & Operations Analyst

The Role

What You’ll Do

• Conduct reviews, audits, and investigations for customers remotely using the Solink platform.
• Use data and video to communicate the health of a customer’s business.
• Identify outliers, anomalies, and opportunities based on customer needs.
• Gather customer information from Sales and Customer Success representatives.
• Document findings and communicate relevant inputs to internal stakeholders.
• Deliver results to customers and support corporate compliance.

Role Expectations

• Work independently within the area of expertise while receiving general direction from a manager.
• Take ownership of customer problems, propose practical solutions, and communicate risks or dependencies.
• Build customer relationships, manage timelines, maintain organized documentation, and apply feedback.

Success Measures

• Customers understand and realize more business value through the insights and recommendations provided.
• Reviews, analyses, and investigations are thorough, consistently completed, and clearly documented.
• Customer needs and potential issues are identified proactively and managed through resolution.
• Product, industry, and analytical expertise continues to grow and benefits the broader team.

Must-Have Qualifications

• Deep understanding and experience in retail loss prevention or asset protection, including POS and inventory data.
• Understanding of retail and restaurant operations through customer service, loss prevention, or similar experience.
• Ability to identify patterns in data and numbers.
• Excellent written, reading, and spoken English communication skills.
• Organized, documentation-focused, process-driven, proactive, and collaborative work style.
• Understanding of SaaS technology and willingness to become an expert in the Solink product.
• Proven ability to own problems from identification through resolution.
• Candidates must complete a criminal records check upon hire and comply with company security policies.

Nice-to-Have Skills

• Additional French or Spanish communication skills are an asset.
• Python data analysis experience with Pandas, NumPy, Matplotlib, or scikit-learn is an asset.
• Sheets or Excel experience, including AppScript or macros, is an asset.

Location and Employment

• The role is remote within Canada.
• The position is permanent and full-time.

Compensation

• The stated compensation range is CAD 58,000 to CAD 73,500, with no payment cadence specified.

Benefits and Culture

• Full-time permanent employees receive equity, paid health and dental coverage, a health spending account, and wellness support.
• The company emphasizes urgency, quality, teamwork, trust, clear expectations, and feedback.

Hiring Process

• The process may include a talent team call, hiring manager interview, role-related task or case, cross-functional interviews, reference checks, and onboarding.
• Applicants are asked to submit a resume and short cover letter through the careers page.