Logistics Optimization Assistant Manager
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Key skills for this role
About the Role
HungerStation is looking for a Logistics Optimization Assistant Manager to reduce delivery times, enhance on-time deliveries, and optimize dispatch algorithms. The role requires 3-4 years of experience, strong Excel and analytical skills, and a Bachelor's degree.
Key Skills for This Role
Responsibilities
- Reduce delivery time starting from order dispatching phase until the order is delivered
- Increase On time deliveries by enhancing system estimations, accuracy and reduce outliers
- Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders
- Analyzing customer delivery experience and enhancing all factors that impact NPS score
- Optimizing Stacked orders to ensure saving orders with the best experience
- Optimizing stacked orders CPO and ensuring we reduce CPO smartly
- Study, prepare, and roll out cities from the On demand working model to the shift model
- Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability
- Optimizing all shift city setups systematically and ensuring riders can work seamlessly
- Leading new initiatives such as acquiring college students as freelance riders with HS fleet
- Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools
Requirements
- 3 4 years of relevant experience
- Basic knowledge of supply chain and Finance
- Great Excel and analytical skills
- Decision making
- Excellent communication skills
- Bachelor's Degree in a relevant field is required
- Master's degree in a relevant field is preferred
Full Job Posting
Company Description
- HungerStation is part of the Delivery Hero Group, the world's pioneering local delivery platform.
- Our mission is to deliver an amazing experience—fast, easy, and to your door.
- We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany.
Key Accountability Areas Logistics Optimization
- Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.
- Increase On time deliveries by enhancing system estimations, accuracy and reduce outliers.
- Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.
- Analyzing customer delivery experience and enhancing all factors that impact NPS score.
- Optimizing Stacked orders to ensure saving orders with the best experience.
- Optimizing stacked orders CPO and ensuring we reduce CPO smartly.
- Study, prepare, and roll out cities from the On demand working model to the shift model.
- Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.
- Optimizing all shift city setups systematically and ensuring riders can work seamlessly.
- Leading new initiatives such as acquiring college students as freelance riders with HS fleet.
- Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.
Governance and Resilience
- Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
- Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
Daily Operations
- Follow daily operations relating to the job to ensure work continuity.
- Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
- Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
People Management
- Participate in the identification and recruitment of key talents for their respective Department.
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.
- Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance.
- Uphold a high performance working environment and promote the Organization's Values.
Qualifications
- 3 4 years of relevant experience.
- Basic knowledge of supply chain and Finance.
- Great Excel and analytical skills.
- Decision making.
- Excellent communication skills.
- Bachelor's Degree in a relevant field is required.
- Master's degree in a relevant field is preferred.
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