Account Manager
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Key skills for this role
About the Role
Talabat is seeking an Account Manager to manage and grow relationships with restaurant and vendor partners in Doha. The role involves data-driven consulting, account growth, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Build and maintain strong, long term relationships with existing restaurant and vendor partners
- Analyze sales, operational, and engagement data to identify areas for improvement
- Identify growth opportunities within the portfolio – upsell services, suggest cross promotions, and improve partner performance
- Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs
- Negotiate and renew commercial agreements to ensure a fair and strategic partnership
Requirements
- 2+ years of experience in Account Management, Sales, or Partner Success
- Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets
- Excellent communication, negotiation, and interpersonal skills
- Customer first mindset with a strong focus on delivering value to partners
- Self starter with the ability to work independently in a fast paced environment
- Fluency in Arabic Language is a must
Full Job Posting
Role Summary
- As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners.
What's On Your Plate
- Build and maintain strong, long term relationships with existing restaurant and vendor partners.
- Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
- Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
- Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
- Share actionable recommendations based on performance metrics to drive revenue and efficiency.
- Conduct regular business reviews to align on results, opportunities, and growth plans.
- Identify growth opportunities within the portfolio – upsell services, suggest cross promotions, and improve partner performance.
- Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
- Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
- Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
- Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
- Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
Qualifications
- 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e commerce is a plus).
- Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
- Excellent communication, negotiation, and interpersonal skills.
- Customer first mindset with a strong focus on delivering value to partners.
- Self starter with the ability to work independently in a fast paced environment.
- Fluency in Arabic Language is a must
Company Description
- Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
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