Logistics Coordinator

About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries.

Headquartered in St.

Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping.

Its family of brands is focused on making sure customers always get the Right Products.

Right Now.™ For more information, visit mSupply.com.

• Review and process cross-dock and unrouted orders from the shipping department each morning, route all orders in Descartes and handle manual entries from trackers or emails.
• Coordinate with sales writers for same-day or out-of-GTA shipments; upload will-call and same-day orders; organize second runs to complete daily deliveries.
• Act as first point of contact for driver call-outs; create contingency plans and communicate route changes, pickups, and special instructions to drivers.
• Report issues, delays, or driver problems to sales writers; proactively inform customers of late deliveries; maintain ongoing communication with team members and coordinators.
• Manage Boon Truck requests, cross-dock trackers from other branches, and next-day Boom Truck orders in Descartes.
• Confirm courier bookings when company trucks are unavailable; log daily issues and submit end-of-shift summary reports.
• Monitor delivery progress, update ETAs hourly, and notify sales writers of delays through trackers.
• Proven 1 -2-years of experience in logistics, dispatch, or transportation coordination.
• Proficiency with routing software (e.g., Descartes, TruckStops, etc.) is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• May require occasional light physical activity - lifting (up to 10 lbs.)
• Primarily sedentary role with extended computer work.
• Frequent use of hands for typing, phone, and writing.
• Must be able to clearly communicate and hear over the telephone and in person.